Thousands of excited Titanfall gamers were left disappointed on Tuesday after sign-in problems with Xbox Live kept them offline for much of the day.
Xbox One owners voiced their frustration on Twitter starting around 2:45 p.m. PT Tuesday. By 8 p.m., Microsoft tweeted that the problems had been fixed.
The connectivity issues came at a bad time for Microsoft, as Tuesday marked the launch of Titanfall, the highly-anticipated online-only multiplayer game that the Redmond software giant is counting on to help increase Xbox One sales.
But Microsoft has reiterated that despite the coincidence of Tuesday’s events, the sign-in issues were not related to Titanfall and that Xbox Live never “crashed,” because of the game. Here’s the statement the company gave us:
Microsoft is investigating an issue that may interrupt customer access to some Microsoft online services. This is unrelated to the launch of “Titanfall” and the Xbox Live service is up and running. The issue on Xbox is resolved, but unfortunately a small percentage of Xbox One owners may still experience a sign-in issue on Xbox Live, which can be fixed with a cold reboot of the Xbox One by powering down, unplugging, waiting 10 seconds, plugging back in and powering back on. The Xbox team sincerely apologizes for the interruption.
Titanfall is taking the unusual approach of relying on Microsoft’s Azure cloud services, which up until now has mainly been hosting business applications. Earlier Tuesday, Titanfall gamers were complaining of server issues. Titanfall’s developer, Respawn Entertainment, moved quickly to release a software patch that appeared to take care most of the connection issues.