forza5If you were one of the unlucky gamers with a broken Xbox One, well, at least you’re now eligible for a free game.

For those receiving replacement consoles, Microsoft is adding on a free digital download of a Microsoft Studios launch game (Forza Motorsport 5, Ryse: Son of Rome, Dead Rising 3, Zoo Tycoon, “Kinect Sports Rivals” Preseason, Killer Instinct, Crimson Dragon, LocoCycle, Powerstar Golf).

However, it doesn’t look like customers can choose which game they receive. Here’s a statement Microsoft provided to us:

While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.

Several people have posted videos and are issuing reviews about a problem with the Xbox One disc drive. When inserting a disc, the broken consoles make a bad grinding sound and are unable to play disc-based games. One person coined it the “Noise of Death.”

Late last week, Microsoft said that the “issue is affecting a very small number of Xbox One customers,” and was sending replacement consoles “right away,” even before customers return their bricked consoles.

Sony, meanwhile, had its share of problems after debuting its PS4 a little more than a week ago, with many issues appearing to be caused by damage during shipment.


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  • Nibblo

    Well good on them for doing that, it’s what I expect. Hope Sony follows suit if it hasn’t already.

  • Lloyd Malin

    What they dont tell you is you first have to send them a addition £600 on top of the £429 purchase price to become one of the “advanced exchanges” and in so will receive the free game. If you dont cough up the £600 you have to wait for your console to be fixed and also do not get the free game. Over all very dissapointed with Microsoft!!!

    • harrison

      wrong – a payment is only taken by Microsoft if your don’t return the faulty console within a month

      • Lloyd Malin

        Wrong – the money is taken and put on hold until it is returned. This means its as good as usless until they receive it back. I understand this as they would have people stealing consoles otherwise. But for everyone not to get this free game as a gesture of good will is damn right wrong!

        • jemma

          I have had to pay the £600 which is now on hold on day 3 now and still no xbox one and still my £600 on hold :- crap !!

          • Lloyd Malin

            Disgusting they get away with it. Companys like this should look after their customers.

            Free game for everyone effected, and a free collect and deliver service I say. After all its them that hadnt bother testing the units before delivery not us…. if enough people demand this then it will have to happen.

            Imagine how people are going to feel on xmas day when there xbox doesnt work too!!

          • Jemma

            Exactly !! They claim the advance option is free when actually it isn’t there’s a hold on your credit and they also claim you will be back up and running within days I’m still waiting and becoming more and more frustrated

          • Mike

            I received my new Xbox One via this method on Monday (it took 8 days – quite impressive). They didn’t put a hold on my account as far as I’m aware. Still not received a free game though despite asking twice :/ how long did it take to get yours?

  • corey

    No longer do you get a free game. The free game for issues ended on dec 31.

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