But before the Surface ever arrived on store shelves, there was Microsoft’s other experiment with hardware: The Kin.
Remember this poorly-conceived device? You may not, since Microsoft amazingly pulled the plug on it just 48 days after launch.
Now, we’re getting a rare look into the honest-feedback that Microsoft received prior to releasing the gadget. Wired has stumbled upon some internal Microsoft videos showing testers struggling to figure out the device — everything from dialing phone numbers to taking photos.
“It’s frustrating, I can imagine my daughter would give this back very quickly,” said one user. Another user called the Kin a “turn off” with “lots of room to improve,” while another said he would have returned the device had he paid for it.
The videos, which do not show the faces of the individuals testing the gadgets, are almost painful to watch given the negative reaction.
“The phone seems to be really slow in responding and that makes it confused as to what it’s doing,” said a tester. Later, as one tester tries to input phone numbers into the touchpad, he notes: “It just can’t keep up, it seems.”
Of course, much of this is water under the bridge at this stage. However, it does show the challenges Microsoft faces in rolling out its own hardware.