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LivePerson

Geek of the Week: UX researcher Ender Ricart harnesses human know-how to make bots better

by Kurt Schlosser on October 25, 2019November 6, 2019 at 2:06 pmComment

You’ve likely heard someone complain, “I just want to speak to a human!” when dealing with a customer service issue. This desire is getting more and more difficult to fulfill… Read More

AI bias panel

Policing AI: Is it a task for government, industry, consumers or all of the above?

by Alan Boyle on April 18, 2019April 19, 2019 at 4:30 pmComment

It may not yet be clear how societies will guard against the potential downside of artificial intelligence — including algorithmic bias, invasions of privacy and unjustified profiling — but it’s… Read More

LivePerson

LivePerson opening tech center in Seattle for messaging business; Amazon Alexa vet on board

by Kurt Schlosser on July 17, 2018July 17, 2018 at 12:57 amComment

LivePerson, a company whose messaging platform helps businesses communicate with customers, has a message for Seattle: they’re setting up shop in South Lake Union. LivePerson announced Tuesday that it is… Read More

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