You’ve likely heard someone complain, “I just want to speak to a human!” when dealing with a customer service issue. This desire is getting more and more difficult to fulfill… Read More
It may not yet be clear how societies will guard against the potential downside of artificial intelligence — including algorithmic bias, invasions of privacy and unjustified profiling — but it’s… Read More
LivePerson, a company whose messaging platform helps businesses communicate with customers, has a message for Seattle: they’re setting up shop in South Lake Union. LivePerson announced Tuesday that it is… Read More