Fast-growing Spoken Communications has reeled in $28 million in fresh funding, money that the maker of cloud technologies for customer support centers will use to ramp up sales and marketing efforts.
Total funding now stands at $49 million in the 10-year company, which is led by tech veteran Howard Lee.
Riverwood Capital, an investor in GoPro, led the deal, with Ignition Partners also participating. The company posted revenue of $22.5 million last year, and it is on pace to top $30 million this year. It employs 74 people in the U.S., up from about 45 last year.
“What people don’t know is that we have been doing incredibly well in the last 18 months,” said Lee, the former Disney exec who previously served as CEO of PhotoWorks.
Lee said Spoken, which offers virtualized call center services to large Fortune 500 companies, described the company as the Amazon Web Services “for customer care services.” About 45,000 agents per day work across about 80 organizations use the Spoken platform, making the company one of the largest hosted cloud providers for customer care centers.
He said Spoken is different from rivals in the call center industry since the platform is highly customizable for large organizations. The company also has a fast-growing data analytics business, helping organizations dig deep into call volumes or agent workloads. Analyzing those trends help businesses improve customer support functions.
“We are not just about voice replacement, we are about helping you improve the customer experience … whether it is answering a customer’s question or using automation or not automation or helping the agent perform better,” he said.