Several BlackBerry users were up in arms over a recent email blast from T-Mobile that encouraged them to “upgrade” to an iPhone 5. Now, T-Mobile CEO John Legere is letting customers know that he hears them “loud and clear.”
Last week, T-Mobile sent an email that noted a “great offer for BlackBerry customers,” which angered at least a few loyal BlackBerry users.
Legere, who utilizes Twitter both as a marketing tool and as a way to take shots at competitors, responded to the complaints via his Twitter feed:
BlackBerry users, I'm hearing you loud and clear. Let me work with the team and get back with you.
— John Legere (@JohnLegere) February 16, 2014
Everyone likes choices, that’s why we give our @tmobile customers so many great devices to pick from
— John Legere (@JohnLegere) February 16, 2014
.Checked with team. We may still send emails w/ device choices, but you don’t have to give up your BB. We continue to support @00negative
— John Legere (@JohnLegere) February 17, 2014
This was by far my favorite response from Legere:
@AxleEthington @ss actually no, the acoustics up there are pretty good :). I heard you.
— John Legere (@JohnLegere) February 16, 2014
This is an interesting way for a CEO to respond to complaints from customers, and based on some responses, it appears that Legere put out at least a few fires with his tweets.
As of now, T-Mobile is selling the BlackBerry Curve 9315 on its online store, in addition to a refurbished BlackBerry Q10.