One GeekWire reader said he received more than half a dozen emails, explaining the steps for him to get back online. The messages varied from telling consumers how they could get connected again to notifying them that they couldn’t process payment. One noted “Go Back Online in a Few Easy Steps.”
“…My service hasn’t been interrupted, but the number of messages coming through (to different billing accounts) seems to suggest this might be happening to a lot of people. I suspect this is why their site is crawling along,” the reader said.
Here’s the email that Clearwire sent to customers apologizing for the gaffe.
You recently may have received one or more inadvertent emails stating that CLEAR could not process a credit/debit card payment and/or that you need to make a payment in order to reinstate your CLEAR internet service.
Please understand that the majority of these emails were sent in error, and we sincerely apologize for any inconvenience that these emails may have caused. If you currently are a CLEAR customer in good standing and are not presently experiencing any interruption in your CLEAR service, no action is needed on your part. If you are no longer a customer, please be assured that we have not attempted to charge your credit or debit card.
We further apologize that several of our support systems (e.g., CLEAR.com, My Account, Customer Care) are currently experiencing unusually heavy volume, which may affect your ability to access these systems in the short term. If you are a customer in good standing and your service is working properly, there is no need for you to contact CLEAR Customer Care regarding this email.