In an era of Facebook and Twitter and Tumblr, postcard writing oftentimes gets forgotten as a communications mechanism. But two Seattle techies are trying to bring it back — with a high-tech twist of course.
Paul Hughes — a freelance writer and former editor at Wizards of the Coast — and Thomas Marshall — a former program manager at aQuantive — are launching Postcardly today with the goal of making sure that physical postcards arrive at the doorstep of grandma Florence or uncle Billy.
It works like this: Attach a photo to an email and send it to a previously created Postcardly email address — say [email protected] — and within few days a physical postcard will be sent in the U.S. mail to the recipient. I gave it a try the other day, sending a baby photo to my mom in Ohio with a personal message. The postcard arrived on my mom’s doorstep within a few days, and I won a few brownie points. Pretty cool.
GeekWire chatted with Hughes and Marshall to find out how they came up with idea, and why they were inspired by Urbanspoon to bootstrap the business on less than $7,000.
Explain what you do so my mom (in this case who has received your product) can understand it: Postcardly lets you send postcards using your email. It turns your message and attached photo into a physical postcard, sent by U.S. Mail.
Inspiration hit us when: We had kids. All of a sudden, especially if you’re the techie person in the family, you have this new part-time job of distributing pictures of your kid to all your relatives—on top of dealing with diapers, sleep deprivation, etc. For relatives who are on email or Facebook, that’s no big deal. But for older, less connected relatives? Huge pain. We were schlepping SD cards to the drug store, fighting with inkjets, dealing with the post office, etc. Science has not solved this problem yet. Until now.”
VC, Angel or Bootstrap: We’ve bootstrapped it. Mostly because we don’t know any rich people—but also because we were impressed with Urbanspoon’s story. Those guys called their own shots and had a better product because of it.
Our ‘secret sauce’ is: The magic of postcards. Which is two things combined: 1) People love to hold pictures in their hands, especially pictures of people they love. They want to put them in their purse, tack them up on their fridge or cube wall, whatever. 2) Mail has become this awful thing, where it’s always unwanted junk, and you almost never get anything specifically to you, sent from someone you know. We grew up with personal mail, and this is a throwback for us—a chance to make going to pick up the mail something special again.
The smartest move we’ve made so far: Having skilled designers in our corner. It’s so easy to make a web site look bad and so hard to make it look great.
The biggest mistake we’ve made so far: We took too long getting to market. Postcardly should’ve been running a year ago. We have competitors now that didn’t exist in 2010.
Would you rather have Gates, Jobs, Zuckerberg or Bezos in your corner: We think Zuckerberg is already in our corner for making it hard to print pictures from Facebook. One of the largest photo depositories in the world and no one’s mother can get a Facebook photo on the fridge.
Our world domination strategy starts when: Apple plugs us into Mail and Address Book, or Microsoft plugs us into Outlook. “Send as postcard” should be a drop-down option in every mail app.
Rivals should fear us because: Postcardly is so easy. That is, email is easy, and using Postcardly is just like using your email. Once you generate a Postcardly email address for a recipient (for example, [email protected] for your Grandma Jane), Postcardly is completely invisible. That email address corresponds to a physical mailing address, and whenever you send an email to that address, we turn your email into a postcard and mail it. You just keep using [email protected] like any other email address and send as many postcards as you want. You never have to go back to our web site again.
We are truly unique because: Our biggest differentiator is the fact that you send postcards using your email. No apps, no uploads, no web sites. Email is immediate and convenient—and if you have a smartphone, you can snap a picture of your kid and send a physical postcard to five relatives in under 30 seconds with a single email. Done.
The email idea was inspired by a similar service called Presto, by HP, which uses email and an Internet-connected printer. However, their business model is like any other printer manufacturer: sell the toner. We thought we could do the same thing more cheaply, with better-quality pics and without the hassle of hardware. (Because do you really want calls from your grandparents on the East Coast about refilling toner or paper?)
The biggest hurdle we’ve overcome is: Our biggest anxiety happened during testing when users literally couldn’t believe that you actually used your email, that it was that easy. Like it was cognitive dissonance. They would get stuck on the site, wondering where to upload pics or somehow integrate their photo library, and we’d get these “What now?” emails. Not a good sign! Our account page had useful information, but a significant number of testers thought it was a dead-end during signup. It’s tough for us, because what kind of service do you sign up for in a browser that you never use in the browser? That almost killed us until we fixed key parts of the account page and signup.
What’s the one piece of advice you’d give to other entrepreneurs just starting out: Stop thinking it’s a good idea and get it started. You know people who can fill in the skills you’re lacking. Get them involved and start the ball rolling.