Holy crap, cable giants! Get a hold of yourselves already.
Today in unbelievable of unbelievable, a Time Warner customer got a letter addressed to her replacing her first name with “C**t.”
In cursing terms, that’s the nuclear bomb.
Time Warner customer Esperanza Martinez of Orange County, Calif., received the letter with the incredibly unfortunate first name, according to Ars Technica.
“I am a current Time Warner Cable customer, and I just received a letter today addressed to ‘C**t’ Martinez (my last name),” she wrote in an e-mail, Ars reports. “It is a letter stating I requested to disconnect my service, which I never did. I have escalated the issue to Time Warner Cable’s Corporate customer service, and was told I will receive a ‘follow up’ call within 48 hours.
“The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their ‘live chat’ feature online and called in and spoke to a representative regarding an issue with my cable box. I was not upset even when they could not resolve my issue and had to send a technician out. I have no idea why a TWC employee would do this and risk losing their job. It shows what type of companies TWC and Comcast are by the people they hire to represent them.”
Ars reports that when they reached out to Time Warner, a rep admitted that “one of its representatives changed Martinez’s first name to “C**t” in the cable company’s computer system,” but said it was done by an employee at a third-party vendor. To try to do right, they’ve given Martinez a free year of service.
This is the most recent in name-calling spats between cable companies and their clientele, with Comcast customers being called “A**hole” and “Super B*tch.” With Comcast trying to buy Time Warner, that sale would make them the nation’s largest cable provider. Federal regulators still have yet to approve the merger.
