tmobileT-Mobile executives are crying foul over today’s report from a Seattle-based wireless metrics company that awarded Verizon for the best overall service.

RootMetrics, after driving almost 218,000 miles and collecting more than 4.6 million data points, gave Verizon the best overall score after rating the nation’s top four carriers on a number of factors, including speed, reliability, and performance of their cellular and data networks.

Bellevue-based T-Mobile USA didn’t fare nearly as well, lagging behind Verizon, Sprint and AT&T in two of three metrics while only placing third for speed.

But T-Mobile CTO Neville Ray, speaking this afternoon at Morgan Stanley conference in San Francisco, said that the results are basically irrelevant.

He noted that T-Mobile bases its wireless performance on crowdsourced network benchmarking from platforms like Ookla’s The company actually referenced this method in January at CES, when it claimed that had the fastest 4G LTE in the nation based on that crowdsourced real-time data.

T-Mobile CTO Neville Ray speaks at CES in January and speaks about data from that shows T-Mobile with the highest speeds in the country.
T-Mobile CTO Neville Ray speaks at CES in January about data from that shows T-Mobile with the highest speeds in the country.

“T-Mobile is the clear leader and has been for several months in terms of performance,” Ray said.

Ray also said the RootMetrics report was “old news,” with data that was “seven or eight months old.” RootMetrics notes that it collected its information in the second half of 2013.

In addition, the T-Mobile CTO said that the report was funded “pretty much by wireless carriers,” and noted how Verizon referenced the findings on Tuesday, one day before they were released to the public.

“It’s a surprise for us, but not for them,” he said. “Read into that what you want.”

Neville added that much of the RootMetrics data came from rural parts of the country, which he thinks “heavily dilutes key metro areas where most people use services.”

“We have a tremendous product in the key metro areas — the fastest LTE product in the industry,” he said.

Of course, outspoken T-Mobile CEO John Legere had something to say about all this on Twitter:

Interestingly, T-Mobile actually used data from RootMetrics for its coverage maps one year ago to show how its signal strength stacked up to other carriers.

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  • 509

    I am a Verizon customer with a friend that has T-Mobile.

    I always ask him when he is going to get a carrier to actually allows him to make calls outside of Seattle.

    His reply is “Why, I have your phone for those calls”.

    • Mike

      Funny, when I had Verizon I had to walk to the end of my driveway to get one bar so I could call my buddy in the 509. I live IN Seattle. T-Mobile has been great and I have been with them for 3x as long as I was with AT&T or Verizon.

      • 509

        T mobile is a fine company…..they just do not have service outside the interstate system in eastern Washington.

        If I lived in Seattle and traveled in Europe I would consider t mobile.

    • Brian Kane

      I live in Seattle and recently switched from Verizon to T-Mobile. I also travel a lot for business. Verizon is clearly better, especially in terms of rural coverage and data speed nationwide.

      I however have had good data and very good voice with T-Mobile to all the places I have visited since switching in November. I think data is the one sore spot, but voice has been fairly consistent.

      Side note – free international roaming with T-Mobile is AMAZING. An absolute trip saver / life saver. I went from $190 a month for 2 iPhones to just over $100. I gave up some in the switch, but no regrets.

    • VernonDozier

      Well, OOKLA’s apps are hosted by T-Mobile now; and the RootMetrics app is a program which customers load on their phone.

      I’ve never been able to get the speeds that Neville Ray says are available unless I’m standing next to a cell tower, and it’s after 2:00am.

  • melitagnm105

    My Uncle Caleb just got red Ford Focus ST by working off of
    a computer. try this J­u­m­p­9­9­9­.­ℂ­o­m

  • Mike_Acker

    when it come to Customer Service on mobile service providers the scale should read from zero to minus ten.

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