When making decisions for your business, knowing which vendors to trust can be overwhelming. Businesses need a partner that provides not only products and services, but experience, knowledge and engagement to ensure the deployment of services and quality of products are delivered in a way that best serves your business. This applies to everything from office supplies to marketing, but is especially true when you’re dealing with something as important as your network infrastructure and services. In today’s world, businesses cannot afford their network or Internet connection to go down. Businesses require network solutions with maximum security and optimum reliability, but how do you know who you can trust?
What to Consider
When investigating internet services and solutions, consider quality and value, reliability, communication, your satisfaction with the experience and the level of service. With products and services, you often “get what you pay for,” and looking past the price point to the bigger picture of quality and value will help determine which Providers to consider more closely. As trustworthy candidates they should provide you with options, including cost, and will not waste your money.
With networks, remember they are not all created equal. Look for Providers that own and maintain their own infrastructure, back up their services with strong SLAs and offer scalable solutions to ensure future network improvements can be built upon instead of starting new as your business grows and changes. Providing details on your future plans in addition to your current needs will allow network providers to consider this information when finding you a cost-effective solution for short and long term planning. Look for a Provider who is able to provide custom solutions tailored to your unique needs.
Communication is Crucial
Having an open line of communication with your Provider is crucial, both during the planning and implementation process as well as the support following installation. Be sure to define responsibilities and expectations to help keep projects on track, and avoid misunderstandings. If there is anything about your service that is unsatisfactory, be honest with your Provider and give them the opportunity to address the issue promptly. It is imperative to trust your vendors, so be sure you are checking references and reading testimonials when beginning a new relationship. Continue to communicate after the relationship is established to build a solid partnership with your Provider. This allows a vendor to be proactive in suggesting future solutions instead of reactive when an emergency occurs.
The DQE Difference
Building relationships and trust is a priority for DQE. Trust leads to customer loyalty, which is the ideal situation for all involved, whether you’re the vendor or customer. DQE Communications offers customized business solutions from High-Speed Internet connectivity and Metro Ethernet to Wavelengths and Dark Fiber, all on a 100 percent fiber optic network. DQE’s solutions are engineered to each customer, which allows for complete customization, maximum security, and optimum reliability. Design and installation of each customer’s infrastructure is completed by a Pittsburgh-based team, who then manage any potential troubleshooting. In other words,”DQE’s engineers and technicians will know your network from day one,” says Lisa Williams, Manager of Carrier Sales and Marketing.
DQE Communications helps businesses meet their IT needs now and in the future with unique services custom suited to individual workplaces. Visit us as dqecom.com/geek to discover the DQE Difference.