A day after President Trump’s Twitter account was deactivated by a rogue employee on that person’s last day of work, the social media company announced that safeguards have been implemented to make sure it doesn’t happen again.
In a tweet from @TwitterGov, the account which provides updates from Twitter’s Government and Elections team, Twitter said that it wasn’t able to share all details about its internal investigation into the matter or the security steps it has since taken.
Update: We have implemented safeguards to prevent this from happening again. We won’t be able to share all details about our internal investigation or updates to our security measures, but we take this seriously and our teams are on it. https://t.co/8EfEzHvB7p
— Twitter Government (@TwitterGov) November 3, 2017
Trump’s account, through which he reaches 41.8 million followers, was down for 11 minutes on Thursday night. While plenty of people on social media regarded that as a period of great delight and hailed the employee as a hero, Twitter wasn’t amused.
And while the former employee still hasn’t stepped forward or been named, The New York Times reported Friday that the person was not full time and was a customer support contractor at Twitter.
According to the Times, and another report in The Verge, the widely available access to internal tools for handling customer accounts has been a longstanding concern among Twitter employees.
Hundreds of employees are able to access the accounts of so-called Very Important Tweeters, or VITs, and can take actions like disabling the accounts, reported the Times, attributing that information to current and former Twitter employees. The newspaper added: Twitter customer support cannot, however, access customers’ private direct messages, nor can they tweet on behalf of other users.
Trump has tweeted 14 times (so far) since waking up Friday morning with his account fully operational.
My Twitter account was taken down for 11 minutes by a rogue employee. I guess the word must finally be getting out-and having an impact.
— Donald J. Trump (@realDonaldTrump) November 3, 2017