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The Q&A session at Microsoft’s annual shareholder meeting is a chance for the company’s investors to quiz CEO Satya Nadella and other executives on the strategic direction of the technology giant. As loyal Microsoft customers, it’s also a chance for them to get some tech support directly from the top — and more of them than usual took advantage of that opportunity at the meeting this year.

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Nadella fielded a range of product questions from shareholders during the meeting in Bellevue, Wash., last week — on topics including the location of photos in Windows 10, why some of Microsoft’s apps aren’t available for Windows Phone, and even Patriots Coach Bill Belichick’s widely publicized frustrations with Microsoft’s Surface tablets on the NFL sidelines.

The Microsoft CEO patiently addressed each question. He explained the company’s approach to mobile apps and smartphone phone hardware, and tied the questions into Microsoft’s broader strategy. He also offered practical advice, suggesting to a couple shareholders that they visit a Microsoft Store for help.

“We definitely are at a completely different frontier in terms of the frequency with which we are upgrading and updating and adding capability,” he said. “But that doesn’t mean the quality can regress. We are learning, improving and getting much better at it, and so keep pushing us. My inbox is always available to any one of you, if you have any issues with Microsoft products, and you will have our commitment to keep getting better.”

Watch our compilation of tech support highlights from the meeting above, and see Microsoft’s investor site for the full video

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