Following a multitude of user complaints, Pivotal Living is working to improve its technology.
The new Seattle startup, which began shipping its free wearable fitness tracker in December, just recently updated its Android app that addresses issues around syncing and account management. The company plans to update its iOS app in the next two weeks.
The revamped apps come after several customers complained about faulty devices and a lack of communication shortly after Pivotal Living began shipping its fitness tracker. Poor reviews from frustrated users mounted on Amazon and Facebook, but the company vowed to fix the problems and offered customers an extra year of membership as a “gesture of goodwill.”
However, recent 1-star reviews on Amazon — 734 of the 1,175 total ratings are one-star — show that users are still having problems with the wearable and/or accompanying app. Amazon currently lists the tracker as out of stock, but the product is available to purchase at the company’s website.
In an attempt to position itself in a crowded wearable fitness space, Pivotal Living gives away its wristbands for free and charges a yearly $12 subscription plan for full access to its mobile app, which shows data from the tracker like calories burned, steps, distance, percentage of step goals, and the time.
Pivotal Living CEO and co-founder David Donovick said in December that he was adding customer service and engineering employees to the five-person company in response to the problems.
Both the Android and iOS apps will undergo another round of updates toward the end of this month or in the first week of April, the company said. Pivotal Living has organized testing groups on Facebook to help improve its app more efficiently.