During the height of summer vacations, several retailers, including Costco, have had to take down their online photo services after reports that a third-party vendor has been hacked.
In a message to customers sent on Friday, Issaquah, Wash.-based Costco said it was working hard to re-open the site after it shut down more than a week ago, but did not believe it could revive the service until early August. A company spokesperson did not have any additional information.
PNI Digital Media, which is used by several retailers to manage their photo sites and is now owned by Staples, is currently investigating the possibility of a data security breach. It is unclear at this time whether any members’ information was stolen, including address, phone number, email address, photo account password and credit card information.
Other retailers’ photo sites, including Sam’s Club, Rite Aid continue to be down, as well.
Costco says it continues to take orders at its warehouse’s photo desks, and warns that if you received an email, saying that your account has been deleted due to inactivity, it is not true.