Amazon is now letting customers return purchased items through its Amazon Lockers — a new feature of the large delivery lockers that have been installed in locations around North America and Europe.
The feature, offered as an option for returns through Amazon’s site, was noted by the Wall Street Journal overnight. The process is essentially the reverse of receiving a package through the Amazon Lockers. After going through the returns process online, customers receive a “drop-off code” that they enter at their chosen Amazon Locker installation, opening a locker door where they can leave the package for pickup.
The service does have its limits. Amazon’s help page notes that the items must be in boxes smaller than 12x12x12 inches, and need to be dropped off within one business day of processing the return online.
Amazon’s Lockers were initially rolled out in Seattle, and have popped up in a variety of locations around the country, although an initiative to put them in RadioShack and Staples didn’t pan out. More recently the company has started using the lockers as advertising vehicles.
