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RealNetworks HQ. Wikipedia photo

We’ve heard about companies being on life support, but this is a new one on us.

With flatlining revenues and a moribund stock price, RealNetworks certainly needs resuscitation. Is it time to call in the paramedics? Here’s a memo sent to employees of the Seattle company today by its facilities manager, asking staffers to revisit the RealNetworks’ 911 policy in light of recent hang-up calls originating from the building.

Subject: Calling 911 guidance

All- RN Facilities has been contacted by the Seattle Police Dept. due to multiple 911 calls from RN HQ in which the 911 number was dialed but the person hangs up before the operator can find out the problem.  When this happens (someone calls and hangs-up without acknowledging the operator), it will be treated as an “event” demanding SPD follow-up with a possible on-site visit by the authorities.  Reason being, they do not know if someone tried to call for help and potentially passed out before the operator was able to speak to the person.

Additionally, if you call 911 (intentionally or in error) and do not let the front desk staff know, we then have no idea who to call when the authorities show-up when help is truly needed or can’t advise them there was a call made in error.   In several instances, we have had to do a full building walk-through to ensure the safety and security of RN staff.

Therefore, we ask everyone to take a moment right now and please review/follow the steps below in event you dial 911 (intentionally or accidentally):

IF YOU MISDIAL 911 ACCIDENTALLY

·         Do not hang up.

·         Do stay on the line and relay the misdial info to the operator. 

IF YOU DIAL 911 BECAUSE YOU NEED HELP

·         Please let the front desk or security know you called 911

·         If you can make it on your own to the lobby to meet 911, please do so.  If you cannot, please request security or HR assist you.

We appreciate your support in this matter and remind all staff, in the event of an emergency, do dial 911 and again, contact RN reception or security by dialing “0”.

Thank you.

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