An hour after Seattle City Council voted to cap the number of ride-sharing drivers on city streets, I was in a Lyft (with my two kids) that got rear ended at about 20 miles per hour.  I got to experience first-hand how Lyft deals with safety.

I’ve always been a big fan of Lyft. I’m a bike commuter and our family owns one car. When biking can’t solve my transportation needs, I use a combination of public transit, Car2Go, Lyft and UberX. I’m very happy with these options, feel safe, think the experiences are great, and they meet my market clearing price for many activities. Cabs don’t.

The taxi cab experience is so poor — and so expensive — that I choose not to go somewhere if they are my only option. I certainly wouldn’t put my kids into a cab — if they would even let me.

lyft-pinkMonday was no different.  My family was in town because we have a new baby. They filled our family car — a compact Mazda — to go downtown for oyster happy hour.  I stayed at home, waited for my daughter to finish her nap, and summoned a Lyft. The driver was happy for me to strap in two car seats (I also had my six week old), and we were off. I felt good knowing the driver’s 2005 Subaru was a safe car and had modern harness points for the car seat.

We were at a stoplight, talking about city council, and ironically, the real issues behind insurance coverage for Lyft drivers.

Then BOOM!

We got rear-ended so hard that we rammed the car in front of us. It was surreal. My daughter started wailing inconsolably. We looked back to see the woman who hit us, dazed, and covered in the ash and foam of her deployed airbag.

My Lyft driver was calm, apologized to me, and got out of the car to start dealing with the accident. His first call was to Lyft, and then to 911. I crawled in the back seat to comfort my kids and see if they were hurt.

The woman who hit us emerged to see if we were OK. She looked in the back seat, saw me with crying kids, and started crying uncontrollably herself. The third driver appeared, a fire engine showed up, and police were arriving. I couldn’t leave the back of the car to talk to anyone or find out what was going on though as I needed to be with my kids. But I also knew that I should be out there collecting information to make sure we were protected legally.

Within five minutes, someone from Lyft’s “Trust and Safety Team” called my mobile phone. He:

  • apologized profusely
  • asked if he should dispatch paramedics for my kids
  • asked how I was doing
  • offered to send another Lyft asap
  • opened an internal accident report where I would also be emailed information on potential insurance or medical claims
  • credited me a couple free Lyft rides
  • apologized profusely again

The accident wasn’t even their driver’s fault. I was relieved knowing they were capturing all pertinent accident details and I could remain with my kids in the car. I felt secure knowing we were covered under three insurance policies (the driver who caused the accident, my driver, & Lyft’s policy). I even felt cared for by a compassionate safety team and a calm driver.

The following day I got an email from the Lyft Trust and Safety team, along with a follow up call later in the week to make sure my family was healthy, and to tie up loose ends with insurance.

I’m now an even bigger fan of Lyft.

John Scrofano
John Scrofano

I can’t imagine receiving that level of care, quality, or peace of mind from a cab service. Good thing the Seattle City Council is essentially shutting Lyft down in the name of safety and ‘protecting me’ from this company.

Who wants to go downtown, eat delicious oysters, and support the local economy on a beautiful sunny afternoon with their family anyway?

Sayonara Lyft. I’ll be very sad to see you go.

John Scrofano is the CEO of OneWed, a Seattle startup that helps couples plan for their weddings. You can follow him on Twitter @johnscrofano

Comments

  • http://blog.calbucci.com/ Marcelo Calbucci

    Wow John, what a scary story. I’m happy you and the kids are well and it was just a big scare.

  • mlekas

    So I don’t have either an android or an iPhone – how do I sign up for Lyft? Their website only has download links for those two platforms.

    • Erick

      Unfortunately, its only for smart phones atm. If it is possible, try buying a relatively cheap smart phone that will allow you to download and use the lyft app. Hope this helps! [Lyft Driver :)]

      • anon

        Lyft doesn’t have a mobile site?? App only?? Not so modern!

        • Ann

          Says the guy with no smart phone ;)

          • Steve

            I guess with a flip-phone he’ll need to call information for a list of nearby burn centers.

          • revelveteen

            So it’s only for people with smart phones…that’s not classist at all.

          • cris_crozz

            Gotta pay to play

        • MaximumOvertroll

          Mobile sites modern? Go back to sleep, grandpa.

          • Paweł Abramowicz

            Actually, websites serve as platform-independent apps more than ever today. Mozilla even tries to market it’s low-cost smartphones with Firefox and websites serving as apps…

  • Guest500

    Good to know that Sally Clark apologized after ramming into you. I’m surprised the Lyft driver didn’t punch her out.

    Here’s Bloomberg TV befuddled by our esteemed city council’s decision, one which made Seattle look ridiculous. ttp://www.bloomberg.com/video/why-is-seattle-cracking-down-on-ride-sharing-yfuQkpelQoWd3I_e8IOgzw.html

  • ClaimsAdjuster

    The party that hit the Lyft vehicle was at at fault for the accident. As long as that car was insured, there should not be any problem for the passengers in the Lyft vehicle.

    Since this was a three car collision, the auto that the Lyft vehicle hit will file against the Lyft driver’s insurance. That is where it gets interesting. Since the Lyft driver was probably covered by a non-commercial policy, his insurance company will be able to deny the claim and cancel his insurance since he was in violation of the livery exclusion clause. The Lyft driver will get fired.

    Maybe Lyft’s dropdown insurance will cover their driver’s liability to the auto that he rear ended but the Lyfter’s cab driving days are over.

    • Bryan Scott Oliver

      Uber and Lyft have already amended their insurance to cover these situations. http://gigaom.com/2014/03/14/uber-and-lyft-amend-insurance-policies-to-cover-drivers-better/

      • Rachel Galindo

        Uber will not prevent the driver’s personal car insurance from being cancel and will not prevent the driver’s license to be suspended. Uber’s collision, uninsured driver and under insured driver deductible is suppose to be 1k and Lyft’s is 2.5K so anything below this deductible will be the drivers responsibilities. Many drivers under the family’s policy will jeopardize coverage for their family, among other concerns that are not yet covered. Ignorance is bliss.

        • superpack

          Rachel you are mistaken on at least lyft ‘s policy. The 2.5k deductible you state is for collision to cover the lyft driver’ s car if they have collision on their policy and their insurance denies the claim. They do not have a deductible for liability claims.

      • Justin Effing La Plante

        Unfortunately Lyft’s TOS still clearly points out that the policy will not cover collision. Kind of important when in A MOVING VEHICLE.

    • elbowman

      Oh! But, @ClaimsAdjuster…All the pro-Lyft/Uber/Sidecar proponents won’t believe that! Surely Lyft won’t terminate their driver. Surely the damage to his car will be covered, and he won’t be out of a vehicle and a livelihood. You can’t be serious. All the Pros can’t be wrong. Lyft/Uber/Sidecar are the cat’s pajamas. The best thing since sliced bread. Every technology geek and libertarian’s dream. (Are you sensing my sarcasm, yet? I could go on.)

      What if the driver who rear-ended the Lyft care doesn’t have insurance, or insufficient coverage? Won’t the Lyft driver’s insurance fill-in with their uninsured/underinsured coverage? Oh! That’s right. The Lyft driver was using his personal insurance for a commercial service. The rider and his kids would be denied, if it turns out they do have injuries. I sure hope Lyft really does have it’s dropdown insurance in place. If not, the man and his children won’t be covered by anyone for their injuries. I guess they could always sue the Lyft driver. But, he just lost his car, might not have any property to attach, since he’s possibly a low income wage earner. Then I guess he’ll have to go after Lyft. But, he won’t do that because they’re really great people and a wonderful company! Maybe he can get free Lyft rides for life!

      I really do hope no one is seriously injured, especially the children.

      • Eclipsed830

        FYI, directly from Lyfts website:
        Excess Uninsured/Underinsured Motorist (UM/UIM): $1,000,000 limit covering drivers if they are hit by an uninsured or underinsured motorist who’s at fault

        • Rachel Galindo

          Their PR statement don’t disclose the fine print on that policy. At best I would say that their policy is a start. When they make that policy the primary one and drop their huge deductibles I would say “now we are talking business”. It’s unbelievable how people hangs on -not even- half thruts or half lies, depending on your perspective.

          • Bob Dole like the Pineapple

            Where are the facts to prove your statements? The same could be said about your allegations of undercoverage.

          • Rachel Galindo
          • HonoraryOrange

            I think they must pay you to come here and lie and bullshit.

          • Rachel Galindo

            Facts
            1. They expect your personal insurance to cover. Don’t they?
            2. Personal insurance does not cover a commercial use of your personal car. Just ask your insurance company.
            3. Their insurance is not the primary insurance when working for them. They call it excess liability insurance, do you know what that means?
            4. Your personally insurance would cover only if you don’t disclose that you were using your personal car for commercial purposes, which is consider fraud. Just ask you insurer.
            5. For them -Lyft- to approve coverage, your personal insurance needs to deny coverage; which would trigger cancellation of your personal insurance policy, this alone makes you unqualified for Lyft; and while you shop for insurance, your DL could be suspended.

            Lyft is an enhanced taxi service

          • Justin Effing La Plante

            Ummm, you may want to READ, Lyft’s own tos some time. I know like a lot of other cyber morons and Californians you may have trouble READING but when Lyfts own TOS clearly says their policy will not cover COLLISION, it kinda doesn’t get any more clear than that.

          • Justin Effing La Plante

            actually their TOS defines it clearly, they do not cover collision.

      • Eclipsed830

        Also directly from Lyfts site regarding the lost of a vehicle due to not getting covered by personal insurance:
        Contingent Collision: $50,000 maximum applicable to drivers who have purchased collision coverage on their personal policy

      • Trixie

        The Lyft driver was not at fault and won’t be terminated. Lyft’s insurance covers both drivers and passengers from the time the driver logs in through the time the driver logs out. The driver won’t be out any money and the man and his children will be taken care of. You might not like rideshare companies but if you’re going to be write dramatically and try to scare people out of using their services, you might gain more credibility if you use facts instead of rumors.

        • ClaimsAdjuster

          @SnarkArrack:disqus Trixie, his insurance will be cancelled because his insurer will find out that he was running a taxi service in violation of his non-commercial policy. It doesn’t matter that he wasn’t at fault. Lyft will can him because he his insurance has been cancelled.

          Lyft’s policy does not cover the driver at all. For that he would have to get L&I which of course he also does not have in his under-the-table business. In this case, the driver’s injuries would be covered by the at fault party’s insurance.

          • Bob Dole like the Pineapple

            Far from the truth. As an insurance insider, you should be a bit more educated about the policies that protect Lyft and Uber drivers from situations like these, with a high deductible of course.

          • ClaimsAdjuster

            @Bob Dole, the insurance industry would love to be educated about Lyft’s and UberX’s policies. So would the Seattle City Council. But they can’t find out because the TNCs refuse to let anyone see the the p0olicies because they are “proprietary”.

            In this accident, the driver’s injuries would be covered by the party that rear ended the Lyft car as long as the at-fault vehicle carried insurance. The damages to his vehicle would also be covered by that insurance.

            Taxi and limo commercial policies cover liability and underinsured/unisured. The UIM coverage usually is for Bodily Injury only for passengers, not for drivers. The cab owner can opt for collision & comprehensive. This will cover damage to the taxi no matter who is at fault. However, these policies do not cover the driver’s injuries in an at-fault accident or a UIM case. For that the driver has to carry Workman’s Compensation(L&I). Washington is one of a few states that require that cab drivers carry Workman’s Comp.

            Lyft’s insurance is a secondary “excess liability” policy that kicks in when the limits of liability are exceeded on the primary policy. It also acts as primary if the driver’s insurance rejects his claim. In this case of a three car collision, it is likely that the driver’s insurance company will find out that their policyholder was running a taxi service in violation of the livery exclusion clause and will reject the claim. Thus Lyft’s insurance should take over.

            However, it is unlikely that what is covered by Lyft is any different than what is covered in a taxi’s policy. Driver’s injuries are just not one of them.

          • WordsMatter

            Worker’s Comp. not Workman’s.

          • Mike

            For those that don’t understand our state law, you are only allowed to drive a vehicle while legally insured to do so in that vehicle. IF this Lyft driver had commercial insurance, they should be in the clear. However, if not, they would have been in violation of state law and their insurance will not cover them, passengers or other vehicle/person involved.

            For an example of what commercial drivers insurance is and what the policy defines as commercial insurance: https://www.geico.com/information/aboutinsurance/commercial/when-commercial-auto-insurance/

            I’m mostly amazed this person put the life of their child in the car of a complete stranger. I barely trust yellow cab drivers when they are next to me on the road, much less average joe driver.

          • William Lawn

            So a Yellow Cab driver isn’t a complete stranger?

          • Mike

            Did you see somewhere that I posted a Yellow Cab driver is not a complete stranger?

          • Dennis Harris

            Taxi drivers have to pass a physical exam, have a good driving record, and pass a background check, which means they can’t be felons or sex offenders. Do Uber, Lyft, etc. do background checks?

            I pay $300/mo for my required commercial insurance on my driver-owned taxi van here in Alaska. The higher premiums are because commercial vehicles spend more time and miles on the road, and because there is much higher liability exposure when carrying passengers for hire.

            As many folks have said here, anyone who their insurer discovers using a non-commercially insured vehicle for commercial purposes *will* have their insurance cancelled, and will find it very difficult to find another insurer.

          • Tommy Blue-Eyes

            I cannot speak for Uber – but LYFT drivers DO PASS FULL background, DMV and Vehicle Safety Checks. NO Felons, NO Sex Offenders, not even someone who has had 3 moving violations. Strike that… TWO

            FYI:

            BACKGROUND & DMV CHECKS

            Every driver is screened for criminal offenses and driving incidents. The criminal background check includes national and county-level databases, as well as national sex offender registries.

            DRIVING RECORD CHECK

            Aged 21 or older, with an active U.S. driver’s license for 1+ years

            Valid personal auto insurance that meets or exceeds state requirements

            No more than two moving violations in the past three years (e.g. accidents, traffic light violations)

            No major violations in the past three years (e.g. driving on a suspended license, speeding 21+ mph over the limit)

            No DUIs or other drug-related driving violations

            No more than one severe infraction on your lifetime driving history

            No extreme infractions on your lifetime driving history (e.g. hit-and-run, felonies involving a vehicle)

            BACKGROUND CHECK

            No violent crimes

            No sexual offenses

            No theft

            No property damage

            No felonies

            No drug related offensesVEHICLE INSPECTIONS

            Cars must be model year 2000 or newer, and pass a 19-point vehicle inspection before hitting the road. We conduct all vehicle safety screenings in-person, so we can examine everything from tail lights to tire tread.ZERO-TOLERANCE POLICY

            Lyft maintains a zero-tolerance drug and alcohol policy. To report suspicions of intoxicant use, contact support@lyft.com or (855) 865-9553.

          • HarpboyAK

            Tommy Blue Eyes sez: “Valid personal auto insurance that meets or exceeds state requirements”

            You ignored my point. PERSONAL auto insurance is VOID if you carry passengers for hire. In other words, if you use your personal insurance while operating as a Lyft or Uber car, YOU HAVE NO INSURANCE. Read your effing auto insurance policy!

            As I said, commercial vehicle insurance for my taxi costs me about $300/month in an area with relatively low commercial premiums. It will be higher in major urban areas.

            Passengers in Uber or Lyft cars better hope that their driver never has an accident, because chances are she/he will not be insured, and your chances of recovering medical expenses, much less compensation for lost work or pain and suffering, will be minimal, especially if the driver doesn’t own a home with a paid off mortgage.

            States and cities should be requiring services like Uber and Lyft to provide proof that drivers have commercial vehicle insurance before allowing them to carry passengers.

          • Guest Guy

            OMG, where does the comedy of the lousy taxi supporters end? What, I am supposed to have a personal relationship with my for hire drivers? Get a grip man.

          • Mike

            I’m guessing you don’t actually have kids. For the record, I don’t like taxi drivers. :)

          • vikingbiking518

            Taxi drivers stink, they’re rude, drive in circles, stay in the slowest lane to milk the fare, slow down way too quick for yellow lights, can’t speak english, drive like assholes, and I feel like I need a shower after riding in their crappy cars. Hail Lyft and Uber. Can’t wait to see the yellow cabs out of business.

          • HonoraryOrange

            I’m pretty sure it is paid astroturfing to badmouth Lyft and Uber.

          • Mike

            haha, or people with the ability to process information

          • Bob

            Perhaps you’re working for Lyft? They are the ones with deep pockets,

          • revelveteen

            Nobody pays me to do it, I just care about people and want both riders and drivers to be safe. They have enough money…why can’t they just go through the same regulatory process as the taxis do? Because they want to make more billions, that’s why.

          • http://www.idfluence.com/ Carl Honduras

            all good points but these people do not care. It doesn tmatter how many people lyft or uber kill to them.

      • Lucyloo

        If the at-fault driver’s insurance, the Lyft driver’s insurance and Lyft’s insurance all denied the claims and/or lacked coverage, the writer’s auto policy would step in, provided he has UM/UIM coverage.

        • revelveteen

          As said earlier, it would NOT cover him because he was using the car for a commercial purpose.

        • http://www.idfluence.com/ Carl Honduras

          LOL… you might want to actually READ Lyft’s TOS page some time. If the driver in any way fails to notify their own provider that they ar using the car as a for-hire transport, Lyft offers no coverage and the driver loses their own.

      • Silky Mitts

        your comment did nothing to convince me taxi cabs should keep their monopoly on private transportation services.

      • benitocamelas

        Elbowman you are so dramatic. Not everything you said is true. For your info…lyft does cover. Their liability is upto one million. The victims in this case the passengers are covered. They are priority. After all is the people who want a comfortable, friendly and pleasant ride. Because of them this service provided by the company is possible.

    • Guest

      I don’t know how many Geekwire readers I speak for, but for myself, let me heartily say SHUT UP.

      IF there was a single person who felt safer in a cab and IF so many ride share drivers weren’t ex-cabbies, MAYBE you’d have a point. But I can’t think of a single cab ride that was even remotely approaching the clean, courteous, and professional experience I’ve had with ride share companies and since I started keeping track, over 50% of my drivers have been ex-cabbies.

      Agreed the insurance needs to be on the same level, fine, that’s a simple ordinance. All of the rest of the regulations are just competition limiting BS.

      • elbowman

        So, you don’t think all ‘ride share’, or should I say taxi companies, should have trained drivers, with proper and complete background checks, or have vehicle safety inspections and proper maintenance? Those are just competition limiting BS?! Right!

        No! You shut up! (So, mature!)

        • Guest

          Your concerns are based on fear. Taxi drivers, who provide poor service, are justly afraid of being driven into poverty and unemployment by superior competitors.

          Our praise is based on positive experiences, documented insurance, and the lower prices we paid.

          So, yes, shut up. That means, “don’t speak again until you have the same level of knowledge and education that we, customers, have had for years.”

          • Justin Effing La Plante

            I drive for a LEGAL ride share service in Madison WI. Lyft and Uber charge six to ten dollars more than us per fare, our app out strips theirs and we get to customers just as fast, if not faster. Not to mention the two drivers I rode with on Lyft needed directions even with a GPS on their dash and two of them admitted that they were pulling insurance fraud.

          • Jake

            As someone from Madison I can assure you that the above statement is complete bullshit, Green Cab is the worst out of the three services in Madison. They barely ever show up.

          • Justin Effing La Plante

            There are actually more than SIX cab services in Madison home slice. Badger, Green, Madison taxi and Union are just the largest fleets. As Madison has no cap on how many companies and drivers can operate there are two more companies Abby vans and Badger bus as well as several more indie drivers and other small fleet services as well as the limo companies, some of whom also operate cabs of their own. If you want a service challenge on the pick up times and ride time for green cab then I invite you to provide the statistics for Lyft drivers in Madison since they started driving three weeks ago. OH, Thats right, you cant because Lyft and uber were ordered to not operate as they are violating city ordinances and their drivers are pulling insurance fraud.

          • Jake

            Totally missed the point of my comment, get off your high horse moron. Madison cab service sucks… regardless of what Lyft and Uber are doing. I’m surprised you can sit in a cab with that stick so far up your ass.

          • Justin Effing La Plante

            You said there were only three services in Madison. Which proves you aren’t even from Madison or have spent so little time there you have no idea how many companies operate or how they operate. The rest of this diatribe doesn’t even make sense. Green cabs do not have sticks in them attached to the seating.

          • Jake

            Lived here for 8 years, and grew up 30 minutes away… sorry I don’t follow cab services closely. I’m a customer that your company has forgotten to pick up on several occasions. In your tireless ranting and raving you have forgotten that you do your job to SERVE CUSTOMERS, and you just push everything CUSTOMERS say aside. Unfortunately, this is a trend with cab services in Madison. I haven’t used Lyft yet, but I definitely am more willing to try it based on the service I have gotten from Madison cab companies. I think its completely ridiculous that you take on all these comments and never say anything about your clients. Maybe if you, and your company, and the other cab companies were committed to serving the customer the best way possible you wouldn’t have to worry about other companies coming in. Your responses sound scared and desperate, much like the man I assume you are. You are so EFFING COOL, I wish I could be like you.

          • Jake

            EDIT: I realize the insurance thing is a big deal, and I’ve read that police will ticket drivers in Madison. That is something the city and law enforcement should deal with, not cab companies. Customer experience is still a very important part of the process, however, and that is where I (and many people I know) are feeling Madison cab companies are coming up short. Instead of going after Lyft or Uber on blog posts, why not just make the cabs so great people always want to use them?

          • Madison Cab Driver

            Jake, sounds like you make the whole experience difficult. No wonder you hate all madison cab companies. If you give this much grief to Lyft or Uber, you’ll be banned for life. Then you’ll have to come back to us because we can’t ban anyone. We have to take the abuse. And we love it.

          • Justin Effing La Plante

            If there is any way Green cab forgot or neglected to pick you up on “several” occasions without proper reason or notice, you would be entitled to at least one free service. Please, call our dispatch and if it is found from your call records that ANY of your rides were no loaded without proper notice or reason, I myself will set aside an entire hour of my schedule Thurs (3pm to 11pm) Fri (3pm to 3am) or Sat (3pm to 3am) to compensate you with free service to where ever you would like to go for each and every single time you were passed over unfairly, if it is found you were passed over unfairly. Be sure to supply dispatch with you name, my name and the phone number you used for your previous service. Remember, our dispatch keeps close records of why calls are no loaded and ALL green cabs have an in and out black box cam system that records for service and safety through our entire shifts. Your claims are baseless thus far and your manner is nothing short of infantile. Undoubtedly you were ejected from service or denied on the basis that you previously did double booking, ditched on your cab or were childish and/or rude to the driver or other riders even when the cab was early. In the entire year I have driven for green cab I have only passed over a fare when it was found from call records that that person was double booking or ditching without notice excessively and was blocked from service as a result. I understand you are angry but you are also just another anonymous angry person trolling on threads to make insane claims. I don’t understand those last few lines in this latest diatribe of your’s. You sound unhinged and frankly very disturbed. Which would substantiate why you may have been denied cab service in the past.

          • revelveteen

            As someone from Madison, I think your uninformed opinion is complete bullshit. I don’t know about Green Cab, I don’t use them, but Union Cab is extremely reliable, and Badger and Madison are fine. You don’t even know how many cab companies are in town, so I guess you don’t know as much as you think you do!

          • revelveteen

            Well, my concerns are based on *facts.* What you say about taxi drivers is certainly not true of all of them, nor is the idea that their competitors are “superior” a fact.

            You also have no idea what level of knowledge and education the people you’re responding to have. I’m amazed you’d make such a stupid argument, so since I don’t have the facts about you, it’s just going to have to be my assumption that you’re another self-entitled idiot.

        • BostonGuest

          I can’t speak for Seattle specifically — but I researched the required “training” for cab drivers here in Boston, and it’s a single, 20 hour classroom course that mainly focuses on courtesy and meter rules. Background checks are equivalent between the two services.

          As for vehicle inspections — when was the last time you were in a cab that didn’t have black tape over the “Check Engine” light? Pretty rare occurrence for me, outside of NYC.

      • balls187

        Just as a counterpoint (via anecdote), while UberX vehicles are cleaner and newer, I’ve had really good experiences with Seattle cab drivers, in terms of courteousness and professionalism.

        I’ve ridden UberX twice, and both times, it was pleasant. Especially the 2nd ride, where the driver offered me a bottle of cold water.

        My cab experiences in St. Louis, NYC, and now Las Vegas, on the other hand, all horrid.

        • HonoraryOrange

          No idea how you managed to get a good cab. 9 out of the 10 last ones I tried all tried the ‘My credit card reader is broken’ scam.

      • ClaimsAdjuster

        Who cares about pesky facts, it is how safe you “feel” in a Lyft vehicle. And what ex-taxi drivers working for TNCs has to do with insurance is a puzzler but it probably felt right when you wrote it.

        • smartiepanz

          No, it isn’t about how safe you “feel.” Lyft has a million dollar per incident coverage as well as a first of its kind proprietary new supplemental insurance coverage for their drivers that handles damages not covered by the driver’s insurance. They carefully screen drivers, performing background checks, face to face interviews, driving histories and insurance verification.
          It’s interesting how freaked out people are by ride share. Keep watching the stories and continue to be amazed by the growing legitimacy in comparison to cab services. I’ll never cab again.

          • ClaimsAdjuster

            smartiepanz”: “…proprietary new supplemental insurance coverage for their drivers that handles damages not covered by the driver’s insurance.”

            And why would the driver’s insurance cover any of it? The driver’s non-commercial policy is invalid for running a for-hire service.

            What Lyft is hoping is that for many of these accidents the drivers’ insurance companies are not going to notice that their policyholders are running a taxi service with their car. This insurance fraud frees Lyft from paying the claim.

            If this scam is allowed to continue, the rates for John Q Public’s auto insurance will go up to pay for the TNC freeloading.

            There is a reason that Lyft drivers are hiding their taxi business from their insurance companies.

            http://blogs.kqed.org/newsfix/2014/01/20/ride-sharing-insurance-lyft-uberx-sidecar/

          • Guest

            Bullshit.

            TNCs have been doing business in Washington for years and your insurance rates haven’t risen by a penny.

            Keep spouting your bullshit. We enjoy slaughtering you in this one-sided debate.

          • ClaimsAdjuster

            Guest: “TNCs have been doing business in Washington for years and your insurance rates haven’t risen by a penny.”

            Actually fraud is a major portion of insurance costs and ultimately to rate increases. And what the TNC drivers are doing is fraud. According to an Assistant DA of San Francisco, Conrad Del Rosario:

            “Drivers for app-based ride services increasingly commit insurance fraud, a San Francisco assistant district attorney told state regulators on Friday.

            Some drivers for services such as Lyft, UberX and
            Sidecar lie if they get into an accident and claim they were driving for personal reasons, Conrad Del Rosario told a state Department of Insurance hearing.

            That type of fraud has increased in recent months, he said, as drivers seek someone to pay for repairs when their cars are damaged. The reason: Personal auto insurance doesn’t cover commercial activities, while the ride companies’ $1 million liability policies cover passengers and third parties, but do not cover the drivers and their cars.

            “Personal carriers have absolutely no way to detect this fraud,” Del Rosario said. “They’re completely powerless to know when a person is doing (transportation network company) activity … or conspires with a passenger to say that’s his friend he picked up at a bar.”

            Another type of fraud, which Del Rosario said is extensive, is rate evasion – drivers who buy personal policies, while intending to use their vehicles full time to carry paying passengers.

            To nip that in the bud, he recommended that drivers be required to show Lyft, UberX, Sidecar and
            similar companies proof that they had informed their personal carrier of their for-pay driving.”

          • elbowman

            @ClaimsAdjuster…You might as well give up on presenting the Pro-Uber/Lyft/Sidecar zealots with facts. They don’t care and aren’t going to listen. Laws, insurance policies, licenses, these things don’t matter to them. Plus, GeekWire seems to be supporting the Pro argument, too, so you’re in a no win position, with this audience.

          • Justin Effing La Plante

            If any of you would take time to READ that TOS on lyft’s own website, you would see quite clearly that this mythical one million dollar policy does not cover collision. Kind of important as collision is the main concern with any commercial transportation. The TOS also establishes that for any policy they offer to work, the driver would have to inform their insurance provider that they are driving commercial transport. Which would be a minimum rate hike of $100 a month (often far more). As we have found in Madison, NONE of the drivers here are doing that.

        • HonoraryOrange

          Stop your bullshit astroturfing. How much are you getting paid for this?

          • ClaimsAdjuster

            Considering all the money Lyft and Uber spend on social media and online campaigns, all they have to show for it is a bunch of bozos screaming “SHUT UP” and “STOP POSTING”.

          • elbowman

            @ClaimsAduster…I’m on your side. Ride sharing companies are unscrupulous. My comment to you was you’re wasting your time with this crowd. The facts don’t matter to them. You have hit the nail on the head with your comments and by citing accurate information. All they can say is cabs stink, and read the Uber/Lyft/Sidecar websites for all your facts.

      • calzoneous

        I like cabs just fine, thanks. You don’t speak for me.

      • susan

        Agreed, taxis in many areas are abysmal. But regulations were brought on them for reasons like this. The public demanded it. Give it time and enough accidents and the public will demand higher levels of regulations on these types of rideshares as well.

      • Justin Effing La Plante

        I don’t know how it is out in California but In Madison Wisconsin a cab driver also needs some classes on emergency response and aiding the disabled, we have to have clear reasons why we would ever deny service instead of being selective to race and financial status of the customer (Lyft and uber have already clearly expressed to our city council that they can and WILL discriminate) and the service must be provided 24/7. Madison is not a medallion system. It is a free market for ANYONE wanting to drive as a cab or ride share. For very small fees and permits and a four hour training for each driver you can have as many vehicles and drivers as you want on the road. Simple steps Uber and Lyft could have taken instead of bumbling into the city and putting a lot of very dumb and inexperienced people on the road who have all admitted they didnt even tell their own insurance providers what they were doing.

      • revelveteen

        Sorry you live in some place where the cab service is so lacking. But where I live in Wisconsin, we feel safer in cabs because they’re all very clean, courteous and professional. They’re also locally owned businesses, not profit centers operated by Wall Street billionaires who are well versed in skirting to law to maximize their income and put local companies out of work.

        Ex-cabbies here won’t drive for these illegal services because they don’t want to be ripped off or put into dangerous situations by people who are lying to them about the situation.

        So, SHUT UP yourself, you entitled know-it-all.

    • Not Quite

      I’m not sure where you’re getting the idea “the auto that the Lyft vehicle hit will file against the Lyft driver’s insurance”. Not with Lyft, but I had this happen to me earlier this year in Seattle – I was the car in the middle, the vehicle behind me was at fault. The accident report noted that the vehicle behind me as at fault, and pushed me into the front vehicle. The front vehicle’s insurance company filed claim against the insurance company of the vehicle that hit me, not my insurance company.

      • ClaimsAdjuster

        Yes, in a clear chain reaction accident it would go as it did in your case. But if it is were a shared liability situation, it would probably play out as I guessed. The reality is that multi-car accidents often degenerate into finger pointing contests.

        http://www.douggoyen.com/lawyer-attorney-1754235.html

    • Lucyloo

      Actually, the auto that the Lyft vehicle hit would file against the driver that hit the Lyft vehicle. They are ultimately responsible for any damages that occur as a result of their negligence. The Lyft driver would have no liability in this scenario.

      • ClaimsAdjuster

        Unless it is negotiated as a shared liability scenario. “The middle car stopped short, I did not have enough time to react”.

        But in any event, in a multi-car collision you can be sure that the Lyft’s driver’s insurance carrier has found out that their insured was running a taxi business in violation of his non-commercial policy’s livery exclusion.

        • Lucyloo

          Considering they were at a stoplight and mid-conversation I would guess that they had been stopped there for a period of time. Also, even if the middle car stopped short, if they were able to stop without hitting the car in front of them then the last car would still be at fault.

          The rest of it, I don’t know. I’ve never dealt with that scenario in my job.

    • Justin Effing La Plante

      THANK YOU! Already Illinois is cracking down on the problem. You will be hard pressed to find ANY Uber or Lyft driver who actually told their policy company that they are doing commercial transport. How is it that Lyft and Uber clearly state on their TOS that they will not cover collision with their policy and they are still allowed to do business?

    • Mark Adkins

      I would never allow my 6 month old baby to ride in an uninsured vehicle. I’m astonished that the writer has posted this story. It’s like pulling your pants down in public because someone offered you a present….
      Lyfts TOS Is very clear. There is no coverage! His baby daughter might have easily been ruined for life without hope of compensation and he’s happy because he was offered a couple free rides??? And a phone call???
      Ok…. Whatever…

    • VintageVNVet

      not so fast claims adjuster

      exact same scenario happened to me when i saw the guy coming from my left and slammed on my brakes, causing the guy behind me to hit me,,, all costs were PAID by the guy running the red light, who did NOT hit me or the guy behind me, though made a big mess of the car in front of me

      • ClaimsAdjuster

        Your example is an example of 100% liability on one party. Often these cases are not so clear and end up shared liability such as 20%/20%/60%.

        But in any event, the Lyft driver’s insurance company will find out that their insured was running a taxi service in violation of the livery exclusion in his policy and will cancel his insurance whether or not any claim is filed against his policy.

  • Sky Kelsey

    Great story John. I’m glad you and your kids are ok. We really need to vote the city council out in the next election, as they’ve clearly lost touch with reality.

  • John

    It seems strange that the first phone call made was to Lyft, and 911. I sure hope that’s not Lyft’s policy.

    • Trixie

      Lyft’s policy is to call 911 first and Lyft 2nd.

    • Rachel Galindo

      Seems the driver was more worried for his ass than anything else, poor judgment.

      • Bob Dole like the Pineapple

        Sounds like nobody was seriously injured at the time of the incident, and I’m sure one of the other 3 drivers involved had the chance to call 911 too. Stop being so dramatic.

  • Mr. Steve

    Oh John, how sad to be in an accident like this…it must have been horrificly embarrassing for you to be caught out in publlic crying profusely in the back seat of that car…poor guy…glad the little ones were unhurt.

  • Guest

    Let me see if I understand the argument here. A Lyft passenger was in an accident and has been treated ok so far. This would never have happened in a taxi, where all the vehicles are dirty, the drivers are evil, and you “can’t imagine” it could be ok. And the Seattle city council, which only a few days ago actually made Lyft legal (thanks, but no thanks), is also evil — hell, they probably caused the accident.

    You are so lucky your accident wasn’t in a taxi. In SF, a taxi driver killed a six-year-old girl in an accident. Oh, wait, never mind, that was another one of these newfangled taxis that claim they’re not taxis because they have an app and new cars.

    While I’m glad you’re safe, no single incident defines a company, whether it’s your close call or the young girl who was killed. Is her death and Uber’s refusal to provide insurance coverage irrelevant because you had a nice ride? A company is defined by the way they act overall. Lyft, Uber, etc., have all acted in bad faith, knowingly operating illegally, skirting regulations, failing to have insurance that protects drivers, passengers, and the public, and lying about it, and then whining when a city like Seattle takes actions that actually help them — 150 legal cabs is way better than a secret number (oh, I guess it’s 600) illegal ones!

    GeekWire should follow up on this post in 3 and 6 months and see what really happened to John, the Lyft driver, and the other vehicles.

    • smartiepanz

      The point of the discussion, Guest, is that Lyft has an effective, immediate and consistent corporate response to an incident. They supplement the driver’s mandatory insurance coverage, reach out to the passengers to ensure their involvement in the witnessing and recording of the accident.
      What exactly is the problem? This is their blanket corporate response. Transparent, thorough, personal, direct….I really fail to see the problem?
      Oh, the problem is that you want to identify this as a single, uniquely positive experience as a passenger in a Lyft.
      Keep combing the internet for negative silliness to justify your distaste for ride share and please check back with us with legitimate bad news that isn’t shrouded in anonymous former-driver bitterness. .
      Lyft and companies like it are flashing cross country because they are doing everything right. Excellent service, reliability, responsiveness and safety. Lyft is a company, not a mysterious man behind a curtain. It’s well run, successful and well liked because it’s savvy customer base understands the service, relies on the service and identifies the service as dependable.
      I’ll never use cab/taxi services again. I’ve never had a bad Lyft experience and I can’t recall the last enjoyable cab service I experienced.
      Please speculate aloud about what you think happened to the driver and passengers. I’m sure the intent of such a public example of an experience with a company is to show that the expectation is for nothing but positive results.

  • Guest 2

    I predict Taxi companies will join the fray and use the “ride sharing” model (no meters) and in general seek a change in taxi/limo regulations to meet competition or seek rule changes to bring “ride sharing” under taxi/limo rules. They are taxi’s after all folks! Wake up.

    In our country, anyone can sue anybody for anything, so the driver(s) 3, the passenger(s) (3) the company (Lyft), can all sue each other and their insurance companies. The parties with the the most money will lose the most.

    Let’s look back at this 3 years from now and see how it ended.

    BTW – Glad to see no one was seriously injured.

    • Justin Effing La Plante

      actually there are TWO companies in madison wisconsin that have been doing actual ride share (one for over 30+ years) and one that uses an app that makes what Uber and Lyft are using look like crap.

  • ClaimsAdjuster

    Uber announced its new insurance plan the weekend before the City Council vote. The Council bashers here should recognize that it is the only the pressure of the Seattle City Council that caused UberX and Lyft to expand their inadequate insurance covergae.

    But Uber’s new insurance continue to have the driver’s policy as the primary, most of which are.are still invalid non-commercial policies.

    The insurance industry’s reaction was that the new insurance plans are not good enough:

    “Both companies now plan to cover drivers as soon as they make themselves available to work. But drivers’ personal policies remain the primary insurer.

    “This sounds like a step in the right direction (but) by continuing to have their insurance apply on an excess basis, they are still trying to pass the cost of doing business to drivers’ personal policies,” said Kara Cross, general counsel for the Personal Insurance Federation of California. “These are commercial activities, and they’ve acknowledged this, so why are they still trying to shift their business expenses?”

    Bob Passmore, senior director for trade group ACIC/PCIA, which represents hundreds of insurers, said he thinks personal policies will deny coverage to drivers who use the cars for commercial purposes.

    “Every personal auto policy I’ve ever seen in 29 years in the industry has a livery exclusion,” he said. “They exclude coverage for when you’re making yourself available to carry persons or property for hire.”

    • karinaq

      Yes! I feel bad for these drivers. I used to do delivery work as an independent contractor with my own vehicle. I purchased commercial coverage through the delivery company, but it only covered me while I was working. I absolutely could not afford to get personal coverage on the car through a commercial policy, and of course my personal coverage had a livery exclusion. I may have been well-covered if I had an accident on the job, but I would have been screwed if I’d ever had one on my own time.

      When I would worry about it, I would always think of my mother – she lied to her insurance company for over 20 years about where she lived in order to get a better rate. They never questioned it until she filed a claim. The claim was denied on the basis of her lie and she spent the next five years paying off a loan on a totaled car.

    • John Scrofano

      This was the nature of the insurance conversation I was having with the driver. I knew I was covered under the Lyft policy, but wasn’t sure how it worked for the driver.

      Lyft has said that the driver’s personal policy would be primary, and the Lyft policy would be secondary in the event the driver’s policy rejected the claim or the claim exceeded the personal limits of the driver.

      In our particular situation, the woman who hit us was at fault, and her insurance carrier has stepped up to deal with the claim.

      As a passenger, I’m covered, because even if my Lyft driver’s personal policy excluded livery, the Lyft policy would kick in.

      But, if I were a driver, I would be legitimately concerned that I might get dropped (and/or be required to pay much higher personal rates in the future), because the vehicle is also used for livery purposes. I think it’s an issue between Lyft and drivers (and their ability to recruit and retain drivers long-term), but would still love to know more about it.

      • http://www.puzzazz.com/ Roy Leban

        Here’s a great example of insurance fraud: “Lyft has said that the driver’s personal policy would be primary….” They know full well that all of their drivers’ personal policies will not cover commercial usage, and Lyft is undeniably commercial usage — it’s a livery service. To even attempt to get a personal policy to cover it is insurance fraud, plain and simple. At the very least, Lyft is an accessory to the fraud.

  • john

    John (author), you should not be _sad_ about the Seattle city council decision on Lyft, you should be ANGRY at your local government for robbing you of your freedoms by licensing, regulation and support for monopolies.
    What if they decide to regulate wedding planning business next and put you out of business overnight?

  • Marc

    John, as a parent of two young children I am extremely grateful you and your kids were ok. That said, what the eff were you thinking? You put a toddler and a 6 week old infant in a car with a total stranger when you could have had the adults use Lyft so you could take the family car. It sounds like the adults had to cram into the compact Mazda while they presumably could have gotten a lift in a bigger car so it doesn’t sound too good for them either.

    I can’t imagine making that choice if those were the alternatives. Further, I can’t imagine my parents or in-laws ever letting me make that decision.

    • ejmalone

      Do children never ride in taxis?

    • John Scrofano

      Marc, I don’t intend to sound Vulcan in my response, but your comment is born of emotional sensationalism.

      I think we can agree that the primary issue is safety, and safety of my children. The fact that I didn’t know the Lyft driver personally before getting in the car is a red herring. Every pilot of every airplane, every bus driver, every ferry captain, every cab driver, every subway train operator – all complete strangers to me. EVERY OTHER DRIVER ON THE ROAD is a complete stranger to me too. Even if I was the driver, I can never control for the decisions of other drivers.

      As for my Lyft driver – at least I know that he has been vetted by Lyft, has an accident record that meets their standards, and has been publicly rated by dozens of actual customers (he had a 4.9 star rating). If he were unsafe or unsound in his driving, he would likely have low star ratings and kicked off the service. So data on my Lyft driver is superior to my data on every other driver on the road, even superior to data on our family friends that may drive our children.

      And, as parent, I plan on letting my kids swim (according to the CDC this is the #1 cause of accidental death for children ages 1-4, more so than motor vehicle accidents), ride bicycles (#2 cause of death in children by a consumer product), go to public school, play in the dirt, use public restrooms, and eat every single one of the Top 10 riskiest foods according to the FDA (leafy greens, eggs, tuna, potatoes, berries, sprouts, etc.)

      So if you ever let your kids swim, ride a bike, or get in a car, you’ll need to ask yourself “what the eff are you thinking?”

      I don’t intend to sound defensive, upset or accusatory, I just think your argument lacks rigor.

      CDC death rate data: http://www.cdc.gov/injury/wisqars/pdf/10LCID_Unintentional_Deaths_2010-a.pdf

      Riskiest Foods:
      http://www.cspinet.org/new/pdf/cspi_top_10_fda.pdf

    • NEVERGOINGAWA

      That’s the problem right there: people “letting” you make decisions. Apparently you’re incapable of making your own decisions withou some sort of guidance. Freedom means taking orders and asking for permission, eh?

  • wndg

    Great story!

    Am I the only one who pictured the author as a female…?

  • Vroo (Bruce Leban)

    Todd & John: I’m sure I’m not the only one who wants to know how this all turns out. Does the driver’s personal insurance policy cover this? Does his policy get canceled or does he lose his license? Does the insurance pay to repair his car? Please follow up!

    P.S. I’m tired of people complaining about taxis being more expensive than Lyft. They do know that taxi fares are regulated, don’t they? Why aren’t they lobbying the city council to eliminate the price controls?

    • Vroo (Bruce Leban)

      Reading through all the comments, what really gets me is how many people are eager to jump to conclusions about how this will all end one way or the other based on this brief report of Lyft’s initial response and their incomplete knowledge of the situation. I guess these are the people who still have perfect brackets in the NCAA tournament.

    • John Scrofano

      Bruce: You’re right, and I’d love to follow up in a couple months and find out the rest of the story. The article was specifically about this portion of the experience – but I want to know what happens with my driver as well. If this turns out to be a disaster with insurance, I want people to know that too.

      And regarding taxi pricing: I couldn’t agree more. I absolutely think that we should be in favor of reduced regulation for taxis. The economic problem that I see is that they are regulated both in terms of supply (medallions issued) and demand (price fixing by the city). I don’t know which one came first, but it’s an ugly problem.

      Taxi driver profits are narrowly constrained outside of their control based on a) price of inputs (fuel/vehicle); and b) demand from a narrow part of the curve defined by a price they didn’t set. It becomes a race to the bottom where they lobby for additional supply protectionism because they have little other control, and a need to use the lowest cost inputs (like old nasty crown victorias beat to death by a police department first). There is no incentive to invest in better technology, nicer vehicles, or a better experience, because they get paid the same no matter what, and with limited supply, they don’t have competition.

      The market has no ability to adjust pricing, cabs don’t compete with each other because it’s a regulated commodity, and customers are left with poor experiences and no choice. It’s all a very logical stream of events, maybe even one that had good intentions at first (let’s protect consumers by capping prices! let’s protect drivers by insuring a minimum fee!). But good intentions that utilize bad economic policies lead to bad outcomes for everyone. I would argue taxi drivers are hurt, consumers are hurt, and our economy is hurt.

      Enter TNCs with market driven supply and demand – and instant success – that isn’t cannibalising taxi demand. It’s latent demand. It’s good for consumers, local businesses, drivers, and the TNC platforms. We don’t want cabs to go out of business. We want exceptional consumer experiences that markets provide.

      • http://www.puzzazz.com/ Roy Leban

        So, in essence, the innovation is in better pricing (obtained by avoiding regulations that apply to the existing taxi companies), not in their app. Nice to hear somebody who likes one of the new taxi companies saying that.

        • nerys

          its called scumbag insurance companies. we have a money laundering system in place where you goto jail if you don’t have insurance but insurance is “essentially” unregulated. its how I am forced to pay $600 a year to get liability coverage on a geo metro and I have never had an accident or ticket in my life.

          I use my minivan to deliver pizza for a pizza shop. from what I understand (they tell me nothing) I am technically illegal. its my understanding I need COMMERCIAL insurance … to deliver pizza.

          I can not afford Commercial insurance. it would cost more than 100% of what I am paid. Just for the insurance. its an out and out scam. Period.

          I know a guy with a hack license. You would not believe what he pays in insurance. No wonder he works so many hours. good 30-40% of his fairs goes to paying the god damned insurance!

          So what do I do? I deliver pizza’s anyway. I ramp up my EADD (extremely aggressive defensive driving) skills and I make certain my dash cam is running so I can protect myself if someone wacks me. its all I can do.

          • http://www.puzzazz.com/ Roy Leban

            Wow, are you wrong. Insurance companies are regulated, under both federal and state laws.

            Insurance companies set rates based upon the likelihood of an accident. It is not a perfect science. My guess is that your age has something to do with your rate. Given that you are willing to drive without insurance and you say you’re working on “extremely aggressive defensive driving skills”, I would say your insurance company probably has your risk level assessed correctly.

            You definitely need a policy which covers you while you are delivering pizza, but your employer should be paying for it. If you don’t have a covering policy, you are not only taking a huge risk, you are breaking the law. The fines are high and you could lose your driver’s license.

          • NEVERGOINGAWA

            Jesus you’re a compliant little fascist aren’t you? Die in a fire.

          • Justin Effing La Plante

            so the fact that Uber and Lyft have already racked up millions in accident costs that they dumped onto victims and tax payers is just fine by you?

      • Steve Walker

        Glad you are OK! Would also like to see how it plays out with the driver. As long as that person who rear ended had enough insurance it should all work out OK.

      • Justin Effing La Plante

        Why wait a few months:

        http://www.bizjournals.com/sanfrancisco/blog/2014/01/uber-uberx-sofia-liu.html?page=all

        Lyft has been dumping liability on incidents as well:

        http://www.sfgate.com/crime/article/Lyft-driver-strikes-elderly-woman-in-S-F-5154019.php

        By the time you write any more about these companies they will have millions racked up in damages that go unpaid and uncovered by any insurance policy.

        Why don’t you put some integrity into your work.

        TNCs are a good idea but we all know they are just trying to get legal cab companies to use their crappy apps like they have done in Chicago.

        BUT, there are things left out of the Uber and Lyft apps that make them useless to efficient cab operations like those of ACTUAL ride share companies like Bager and green cab of Madison.

        There will be better TNC apps out there and there are a few already that have better functions.
        The app companies shouldn’t have to cause all this damage by putting uninsured morons on the road when their technology would work just the same with LEGAL cab and limo carriers if they made some simple changes.

        But the damage is already done.

  • ClaimsAdjuster

    Actually the first thing that most Lyft drivers do after an accident is to put the mustache in the trunk.

    • No Claim

      And your proof for this accusation is where? Or is it just a bitter anecdote?

      • ClaimsAdjuster

        No, it is advice from the Lyft driver’s lounge. The following is excerpted from an NPR investigation of TNC insurance:

        “I spoke Monday to yet another Lyft driver about the issue, and again he would talk only on the condition of anonymity out of fear of having his insurance canceled. This driver said he noted one bit of advice on the Lyft Lounge recently: If you get into an accident, end your ride immediately and turn off your app, so you cannot be identified as a ride-service driver.

        ‘No one, I mean no one told me my insurance would have a problem with it.’

        He also said he displays the famous pink mustache that identifies Lyft vehicles only when picking up a passenger, then throws it in the back seat, against both Lyft rules and state regulations. He does this to lessen the risk of being identified as a TNC driver and also because he does not want to get hassled by taxi drivers.”

  • http://www.efelle.com/ Fred Lebhart

    Thank you for sharing this -customer service this good literally sends a shiver down my spine. Well done, Lyft.

  • Jeff Lange

    here is my story how my Uber driver hit me and I only got $25 from Uber’s customer service http://www.digijeff.com/home/2014/02/uber-driver-hits-me-they-offer-a-25-credit-they-need-to-improve-their-safety/

  • Cab Elvis

    As a for hire driver I have kept myself informed on these new outfits, Uber/Uberx seem the most legit and during the interview process showed the most concern for licenses and insurance. but they would not answer direct questions about how many cars they have working or what they will set the cap at. LYFT is the Mormon church of TNCs. the drivers are told not to ask questions about company policies and to be vague when answering the public’s inquiries. try “Flywheel” promo code number BZM6Z6 for a fully insured, professionally licensed for hire driver from Eastside/Flat rate for hire. on a slick app with no surge pricing. you can see the rates from zip code to zipcode at eastsideforhire.com

  • SparkleBunny

    I was a vehicle for hire driver then manager in the LA area. Let me tell you about the corruption that goes on in many levels. You have drivers who work offline and collect fares without the companies consent. Usually doing a cash only service. They work with dispatchers and shift supervisors who also collect money for helping drivers make more money. They over charge under service on a daily basis. The larger companies bully the smaller companies. They want total domination over the port entries… which let them. Those people are just as corrupt if not more. There’s money to be made and it’s not the right way of doing business. Lyft and Uber you guys have scared the big companies and the SS is coming down hard on you. Get ready…

    • No Claim

      Everyone seems to have forgotten when the bullying cab lobby in Seattle wanted the train to the airport to stop 1 mile from the terminal so they could ensure a fare to and from the train!! If you’ve been to any major city on the east coast this is simply unbelievable. Fortunately SeaTac sort of grew a pair but only after major taxi concessions of course.

      • ClaimsAdjuster

        Yeah. as if cab drivers would fight hard for a one mile fare.

      • zendoggie

        I think the motivation of the taxi industry was to make the train so inconvenient that nobody would use it…not for a 1 mile fare.

  • Uber crash

    I was in a similar accident in an uber x. Not only did uber not give me any free credits, they charged me for the ride. Only after several emails recounting the story did they agree not to charge me for the extra hour of time I had to wait in the car while the drivers dealt with insurance. Was definitely disappointed by the uber customer service, especially after being such a frequent rider.

  • http://www.about.me/tgowland Tara Gowland

    Thank goodness for the Lyft team and so happy your family is OK!

  • Ryan Bender

    Good story. Glad to hear everything worked out well. When something like this happens, riders seem to be covered well. Questions still remain, though, for coverage of drivers.

  • susan

    I’m glad everyone is safe, first off. However, I’d rather read an article from someone who has been injured and required sustaining medical attention after being hurt in a Lyft vehicle. That would put the insurance, not just the customer service, to the real test. Not that I wish for anyone to be hurt, mind you.

  • Justin Effing La Plante

    The rub being that when that Lyft driver’s insurance provider found out that he wasnt telling them he was doing commercial transport his premium got jacked and the other driver’s policy companies found out that Lyfts TOS clearly states that THE LYFT INSURANCE POLICY DOESN’T COVER COLLISION. You should have your children taken from you for allowing them to ride in this “service” without READING the TOS. What if that driver had caused the accident?

    • John Scrofano

      Collision covers the driver’s vehicle (property), it has nothing to do with claims of personal injury or medical issues. Even if his property was exempt due to a collision exclusion, we would be covered under the personal injury and medical clauses.

      • Justin Effing La Plante

        and Lyft’s TOS clearly states their policy that the terms are not even binding to any OTHER damages resulting from collision,.. Jesus christ do you READ ANYTHING? https://www.lyft.me/terms

        **************************
        Insurance

        Lyft procures an insurance policy that provides Drivers with
        excess automobile liability insurance up to $1,000,000 per occurrence.
        The policy offers excess liability protection over a Driver’s existing
        insurance while such Driver is transporting Rider(s) on a trip arranged
        through the Lyft Platform. The policy coverage is limited to liability
        only and does not provide coverage for collision, comprehensive or wear
        and tear damage to a Driver’s vehicle. As with any automobile insurance
        policy, additional insurance terms, limitations, and exclusions apply.
        We do not procure insurance for, nor are we responsible for, personal
        belongings left in the car by Driver(s) or Rider(s).

        This is an unofficial summary of Lyft’s master insurance policy
        and may not always be up-to-date. None of the statements in this section
        should be interpreted as binding and are provided for quick reference
        only.’

        ***************************
        Not to mention for this clause to be effective even if it’s vague terms applied to proper compensation or coverage for ANY incident, the driver would have to inform their own insurance provider that they are providing commercial transportation.
        As we have found in Madison, NONE of the drivers have told their providers. DID YOURS? Have you even read this TOS entirely?? It looks like a paralegal drop out bent on meth wrote it.

      • Justin Effing La Plante

        Obviously you did not read the TOS… Here it is, https://www.lyft.me/terms … Not only does the insurance not apply clearly to ANYTHING that could result from an accident but the only clear term on liability relies on the driver informing their own provider that they are performing commercial transport, which none of the lyft drivers are doing. DID YOURS? You may want to check this TOS with a real lawyer some time as well. It looks like it was written by a paralegal drop out on meth.

      • Justin Effing La Plante

        Ummm,… you know i have a screen capture app and have the grab from that removal you just did right?

      • Justin Effing La Plante

        as well as that one.

      • Justin Effing La Plante

        I wonder how this will effect geek wire seeing that one of their authors is being no bigger than fox news by warping and altering content to fit a special interest rather than the truth. If you ever wanted to be an honest journalist you just murdered that prospect.

      • Justin Effing La Plante

        Actually if you had READ the Lyft tos, that policy covers NOTHING unless the driver’s own insurance company has been informed that he is doing commercial transport. Did your driver do this?

  • Bob

    And someone on here was accusing a poster of being a paid pro-taxi troll. Spam.

  • London Spears

    I’ve tried both UberX and Lyft several times and I definitely prefer Lyft. The drivers are much more fun; you don’t get a dry/cold driver. It’s actually a great experience with Lyft!

    And if you haven’t tried Lyft yet, download the app and enter code “PROMO1″ for a $25 credit. Essentially a free ride :)

  • Justin Effing La Plante

    The OP removing response posts about Lyfts useless TOS terms on insurance from this thread. Me thinks a special interest is at work here. Why so scared of the truth John?

    • ejmalone

      Me thinks you have way too much time on your hands. Yes, I’m fully aware of the fact that I’m wasting time responding to you.

      • Justin Effing La Plante

        then why do it? why expose how dumb you are in that an obvious effort by the author to cover a research screw up is something you would try and mock? Typically when you have an IQ above 80, you kind of take issue when a person wants to cover up that a company is allowing people working with it to commit insurance fraud that threatens the safety not only of the people using the service but also others on the road.

      • Justin Effing La Plante

        and yes the screen shot of your response is going in the article along with the screen shot of john removing responses with proof about the insurance holes in Lyft’s service. Congrats!, social Darwinism is winning you popularity!

        • ejmalone

          Hehe appreciate it. You’re quite the Lyft conspiracy Bob Woodward.

          • Justin Effing La Plante

            For it to be a “conspiracy” would require a lack of proof. The author has removed the link I provided to Lyft’s own TOS which clearly states they do not have a proper insurance coverage for incidents and of course the author is removing posts as pointed out in the screen captures. Good luck out there. I hope you have a helmet and some padding.

          • ejmalone

            Can I add some proof as well? I’d like a mention on 60 Minutes when this breaks nationally. Sorry for all the red arrows :(

  • Justin Effing La Plante

    I actually value the lack of integrity by the author who is now removing posts in response even AFTER we are getting screen shots of it. So john, how much money have you got in Lyft at the moment? Who is paying you to fluff this company while in almost every state they operate in now they are being brought to task for insurance fraud, negligence and ordinance violations? How many more screen shots of content removal are you going to give me for this upcoming presentation to Madison county alders for the next meeting on Lyft and Uber in Dane county? I really dont need any more at this point but your persistence after being caught red handed is just,… well its just awesome for the cause good sir.

    • johnhcook

      Justin,

      Thanks for reading, and posting your comments on GeekWire. We value an open and informed discussion here in the comment threads.

      Some comments do occasionally get stuck in the Disqus spam folder, oftentimes when links and images are used. I believe that is what occurred here.

      I have now approved those comments, and you should see them in the thread. If a comment is missing, please let me know directly, and we will take a deeper look. I am at: john@geekwire.com

      Again, we value your opinion and the open dialogue about this issue on GeekWire. Thanks for reading.

      John Cook

      • ejmalone

        John, that explains why my screenshot-ception comment isn’t visible. Or do you have an anti-screenshot agenda?! Who are you supporting in the screenshot debate? I’m not afraid to Get Jesse!

      • Justin Effing La Plante

        OOOOoook, then where are the posts? The posts i made had no content that was any different than anyone else posting here, It didn’t have swearing or baseless conjecture in any of it like a lot of the posts here. It only exposed that the Author LIED in the comments section about Lyft having valid insurance and a substantial TOS for agreement to service. That was the only factor.

      • Justin Effing La Plante

        screen shots are rolling.

      • Justin Effing La Plante

        Yeah, I’m not seeing any of the non-screen shot comments in reply to john about the insurance issue or john’s comment that lead to that issue BUT if you guys were trying to get rid of john’s ignorant comments that expose that he has never even read Lyft’s tos and is entirely ignorant to the fact that Lyft drivers are pulling insurance fraud on their perspective policies, there are still a few of those on this thread. Which I now have screen shots of. As the article stands you guys could just adjust a few lines to make it seem like you aren’t totally ignorant to the situation that is developing nationally (might wanna check out the Illinois issue on insurance with Lyft). You could also go through and pull john’s posts in the comments so he and the magazine can save face on that issue. Of course I don’t want to tell Geek Wire how to plagiarize it’s own propaganda but,… well hell, its pretty much all a sloppy mess for you guys as it is, in any case, this is going to make my own blog shine this month. THANK YOU!

        • ejmalone

          Can I send you some of my screenshots to hold onto? I don’t think my computer has enough ram to store any more. What’s your email?

          • Justin Effing La Plante

            I assume by your postings that you take yourself as a smart person, If you wanted my email and can READ, you would be able to find it by name reference alone.

    • ejmalone
      • Justin Effing La Plante

        If you have been keeping up on the news lately, things aren’t going to great for Lyft and Uber in Seattle or many other places for that matter. In Madison all uber or Lyft would have had to do was pay a small registration fee and they could have gotten permits on as many vehicles as they wanted and run them any way they pleased. Madison is not a Medallion system like many of the cities you idiots live in. It is a free market here. All you have to do is get basic permits and training for your drivers and you can operate how ever you want, in what ever vehicles you want. Which is why we already had two ride share companies here and have several indie operators all over the county.

        Explain to me, to anyone, how Lyft’s insurance policy is valid when it clearly establishes that the driver would have to inform their own provider that they do commercial transport for the Lyft coverage to be in place.
        Oh but of course the other terms in the TOS nullify Lyft’s coverage in ANY case of collision anyway so that mythical one million dollar incidental is useless.

        We have private citizens here operating their own vehicles as ride shares and paying their own premiums yet Uber and Lyft cant even provide a clear policy or basic permits for drivers in a free market city.

        If Lyft or any of their drivers are making what they claim they are, they could have their entire operation with proper permits putting every other service in the city out of business AND taking over at the airport in under a MONTH.

        The only lesson anyone is learning thus far, is that trying to bring back Robber Baron tactics in business is born to fail.

        http://idfluence.com/?p=869

      • Justin Effing La Plante

        AHH, of course, before I leave you to another rant or diatribe, THIS video will be shown to Madison’s alder council at the next meeting on Lyft and Uber. http://www.youtube.com/watch?v=KbmMkn1ryoc&feature=share&list=UUXjnrJAjuRHwK8mRh-5PxeQ&index=1 I especially like the part where he tells me that Lyft told him that THEY would pay the tickets. You do know that is HIGHLY illegal right? You seem to take yourself so seriously but then again, I am just assuming you think of yourself as a smart person.

      • Guest

        Awww shucks sorry, that other video was the Uber driver admitting that he was pulling insurance fraud. HERE is the Lyft video city council will be seeing: http://www.youtube.com/watch?v=KbmMkn1ryoc&list=UUXjnrJAjuRHwK8mRh-5PxeQ

        • ejmalone

          Can your city council afford to stream their meetings? I’d love to watch when you PRESENT your claims.

          • Justin Effing La Plante

            Madison city council meetings go out over all of the three PEG channels and the madison media co-op youtube channel. OH and if you want to see another reason MPD and the mayor wouldnt allow Lyft or Uber on our streets ya MAYYYY just wanna check out the morons who stood up to speak for Lyft and Uber at the last meeting, LOL. http://youtu.be/srJLxniJiS0

          • Justin Effing La Plante

            Honestly, THESE are the kind of people driving for Lyft? This woman is high on meth or something: http://youtu.be/tQ1BEJt8Zxs

          • Justin Effing La Plante

            LOL, “lyft gave me an opportunity go get off the gov’ment”

          • Justin Effing La Plante
      • Guest
      • Justin Effing La Plante

        May wanna check out the other videos about lyft on both of those youtube channels. That Justin Kibbles guy you have working in Madison just freaks the living hell out of everyone. If you want people speaking for you to the city council you might want to have them know what to say or how to answer simple questions. lol

      • Justin Effing La Plante

        Silence for once,… Oh but of course you just had to jump on a different thread and try distracting with the whole screen capture issue. Nothing to say about these vids? Thought so.

  • David Adams

    “covered in the ash and foam” It’s talcum powder. It’s harmless.

  • C B

    Government in action, ladies and gentlemen. The companies that line their pocket book’s interests come first, but they’ll lie to you and tell you it’s for “safety” and “consumer protection” reasons. Why do you elect leftists and nanny-staters that want to take away wonderful free market solutions, like Lyft, and replace it with endless government bureaucracy and government solutions that F’s you in the end? As if car mfgs couldn’t figure out that they need to have safe products to sell, or people would stop buying from them and take them for all they’re worth. Or that food companies couldn’t sell poison to you and continue on as if nothing happened. Pa-lease.

  • Bob

    So, if you’re a reporter, why did you choose to remove comments that outline the real Terms of Service agreement between the drivers and the company? Neutral reporting my arse.

    • johnhcook

      See above comment, explaining that comments have not been removed, but were simply stuck in the Disqus spam folder. Thanks for reading.

      • Guest

        But you said in the note YOU just removed TODAY (also screen captured) that you had put those comments back. Why did you remove the previous note you wrote?

      • Justin Effing La Plante

        Doesn’t matter what the explination is or was, they are back NOW, yes its kinda weird that the author still wont answer the simple question of him ever READING the TOS for Lyft AFTER lying about the insurance policy or not BEFORE sticking his children in one of them but it matters not, the posts are back and now we have an actual Lyft rep posting on here making Lyft look even more stupid. It is a good day to be a legitimate cab company.

        • ejmalone

          Lol, am I the Lyft representative?

          • Justin Effing La Plante

            Oh, I’m sorry, the diversionary arguments and the stash you had on your avatar before trying to insight more misdirection by switching it to a green cab logo were fitting to the model of “debate” everyone else with Lyft uses so I assumed you actually knew anything about Lyft or cabs in general outside of childish remarks and baseless conjecture. Pardon me.

        • ejmalone

          Mr Cook,

          Mr. Effing La Plante’s personal comments do not represent the views of Green Cab of Madison, WI. We would never resort to insulting peoples’ intelligence or accuse them of smoking methamphetamine.

          In fact, Mr. Effing La Plante may desire to withhold from publicly criticizing services like Lyft because in the near future, when our company files bankruptcy (after all, we can only maintain a 2 1/2 star rating), he may hurt his chances of gaining employment with them or Uber.

          Warmest regards.

          • Justin Effing La Plante

            None of my comments have been made on behalf of green cab of Madison. Are you saying that you are an employee or driver with green cab? What is your driver number? What is the name of the manager who authorised you to comment on this forum or alter the green cab logo to use as your avatar?

          • ejmalone

            Bob gave me authorization, and boy was it a headache signing all those forms in triplicate. My driver number is ‘6 Niner √17 0 Tango Hershey’s-Kiss 11ty.’

          • Justin Effing La Plante

            No one in Management or dispatch named “bob”. Which is surprising. I understand you are desperate and while this misdirection is funny to a point, you are wasting time where you could have just answered a simple question about why Lyft’s TOS invalidates that one million dollar policy. Lyft drivers in Madison have it hard not being able to drive legally: http://youtu.be/KbmMkn1ryoc

            They could use a lot of help ;)

          • ejmalone

            Sorry, I call Phil ‘Bob’ sometimes. We go back a while.

          • Justin Effing La Plante

            Oh aren’t you so crafty, you can read facebook posts and WHOIS pages. My 16 year old cousin can do that too. Why do’nt you grow a pair and try giving Phill a call some time or shoot him an email?

          • ejmalone
          • Justin Effing La Plante

            Have you learned how to read yet?:

            https://www.lyft.me/terms

            May want to start:

            ‘It is up to the driver or vehicle operator to decide whether or not to
            offer a ride to a rider contacted through the Lyft Platform, and it is
            up the rider to decide whether or not to accept a ride from any driver
            contacted through the Lyft platform. Any decision by a user to offer or
            accept transportation once such user is matched through the Lyft
            Platform is a decision made in such user’s sole discretion.’

            Perfect liability shift.

            ‘The policy coverage is limited to liability only and does not provide
            coverage for collision, comprehensive or wear and tear damage to a
            Driver’s vehicle.’

            Notice the word ‘COLLISION’.
            That there means when one object meets with another object in motion.

            ‘This is an unofficial summary of Lyft’s master insurance policy and may
            not always be up-to-date. None of the statements in this section should
            be interpreted as binding and are provided for quick reference only.’

            Perfect way to make a moron out of anyone using or driver for Lyft.

            And I don’t want any invites to like your NAMBLA splinter group on facebook you perverted sack of failure.

          • ejmalone

            Aw buddy, it sounds like you’re starting to get angry. And personal. Don’t be angry, I wouldn’t want you to kick a puppy or anything.

            I’ll quote some stuff for you, too, since quoting has apparently replaced screenshotting. Those were fun days.

            —–

            How does excess liability coverage work?

            Our excess liability coverage is designed to provide coverage both in the event your personal insurance does not respond, or if your personal insurance only covers a portion of your liability associated with an incident. It’s designed to cover your liability for property damage and bodily injury of passengers and/or third parties up to a limit of $1M per incident. There is no deductible on liability claims.

            How does the contingent collision coverage work?

            Our contingent collision coverage is designed to cover physical damage to your vehicle resulting from an accident as long as you have obtained collision coverage on your personal automobile policy.
            The policy has a $2,500 deductible and a $50,000 maximum for physical damage to your vehicle. Like any driver’s personal auto policy, this policy is designed to step in regardless of whether or not you’re at fault. This policy will respond if your personal auto policy declines the claim for collision damages to your vehicle.

          • Justin Effing La Plante

            ………..*facepalm*……. You really can not read anything even when you post it. amazing. I’ll quote from the post you just made:

            ‘ in the event your personal insurance does not respond,’

            This mean the driver needs to INFORM THEIR OWN INSURANCE PROVIDER that they are doing commercial transport with their own vehicle.
            We already know none of the Lyft or Uber drivers do this.
            Why would they?
            The minimum rate hike is $100 a month, the average is $500.

            Also, as you have clearly passed over, again. the Lyft policy clearly states that it does not not cover COLLISION.

            It doesn’t matter what any print on any other lyft page or letter would claim as long as the TOS contains the TERMS that contradict it since it also contains a term that states any claim or term is not valid and only for ‘quick reference’.

            Tell me if you can or would be willing to read and research something like a person with an IQ above 40, what does collision mean? Do you even know?

          • ejmalone

            Collision:

            Our contingent collision coverage is designed to cover physical damage
            to your vehicle resulting from an accident as long as you have obtained
            collision coverage on your personal automobile policy.
            The policy
            has a $2,500 deductible and a $50,000 maximum for physical damage to
            your vehicle. Like any driver’s personal auto policy, this policy is
            designed to step in regardless of whether or not you’re at fault. This
            policy will respond if your personal auto policy declines the claim for
            collision damages to your vehicle.

          • Justin Effing La Plante

            The TOS page is the ONLY form the customer agrees to as the terms of service for using the app or the service. You don’t need to be a lawyer and shouldn’t need to be a lawyer to see that these terms do not cover collision even if the policy truly did (which it doesn’t). You just need to be able to READ and understand anything an adult with an IQ above 40 would be able to. You JUST posted the same exact term:

            ‘ This is an unofficial summary of Lyft’s master insurance policy and may
            not always be up-to-date. None of the statements in this section should
            be interpreted as binding and are provided for quick reference only.’

            That the passenger agrees to.
            This term establishes no more than an understanding that THERE ARE NO CLEAR TERMS of liability establishments with respect to an incident of collision or medical needs from ANY policy Lyft may have in reserve or as an umbrella policy.
            Not to mention that the insurance terms STILL establish CLEARLY that for ANY coverage to mean anything, the driver has to inform their own policy company for their vehicle insurance that they are doing for pay transport with Lyft.
            But even then the liability terms are not clear between the policy the driver may have and the one Lyft has.
            Of course if the drivers DID have proper coverage and had informed their provider, they would have more than enough coverage on their own.

            You are performing a profoundly ignorant circular logic here.

            Are you reading ANY of the crap you are trying to use as a support of your argument?

          • ejmalone

            “This term establishes no more than an understanding that THERE ARE NO CLEAR TERMS of liability establishments with respect to an incident of
            collision or medical needs from ANY policy Lyft may have in reserve or as an umbrella policy.”

            Their terms are pretty clear in the FAQ page I linked earlier. Here’s yet another page. It’s pretty easy to understand, even for those of us with sub 40 IQ.

            http://www.lyft.com/safety

            To put this to rest, honestly IDGAF about their collision policy. As a rider all I care about is liability which covers me to $1M. Drivers can make their own choice whether to work for Lyft and risk losing their personal policy. Anyone that uses their own car for any job (delivery, masseuse, notary) makes the decision whether they should add commercial coverage.

            FYI collision is damage to your car. Liability covers bodily injury and property damage.

            I guess once a crash with injuries happens, and if Lyft doesn’t handle it perfectly, you’ll have the proof you can trot out on websites and wave frantically at your city council.

            PS, let me know when you present to your city council.

          • Justin Effing La Plante

            Again with the circular logic. You left out the next part of that circle again: https://www.lyft.me/terms

            Again,

            Insurance

            Lyft procures an insurance policy that provides Drivers with
            excess automobile liability insurance up to $1,000,000 per occurrence.
            The policy offers excess liability protection over a Driver’s existing
            insurance while such Driver is transporting Rider(s) on a trip arranged
            through the Lyft Platform. The policy coverage is limited to liability
            only and does not provide coverage for collision, comprehensive or wear
            and tear damage to a Driver’s vehicle. As with any automobile insurance
            policy, additional insurance terms, limitations, and exclusions apply.
            We do not procure insurance for, nor are we responsible for, personal
            belongings left in the car by Driver(s) or Rider(s).

            This is an unofficial summary of Lyft’s master insurance policy
            and may not always be up-to-date. None of the statements in this section
            should be interpreted as binding and are provided for quick reference
            only.’

            And again, even if this policy was solid and covered actual incidents, THE DRIVER STILL NEEDS TO INFORM THEIR OWN PROVIDER.
            Which no Lyft driver is doing.

            If Lyft is ever allowed to operate legally in Madison Wisconsin without having to restructure their entire permit and insurance structure to meet State requirements, I’ll gladly remove any remark ive ever made about Lyft and issue a formal arse kissing in writing.

          • Justin Effing La Plante

            Thus far no one with green cab has given you authorisation to comment for the company or represent yourself as an employee or representative. are you really this desperate?

        • ejmalone

          Woops, sorry. That was meant to go to John Cook.

      • Justin Effing La Plante

        Doesn’t matter what the explination is or was, they are back NOW, yes
        its kinda weird that the author still wont answer the simple question of
        him ever READING the TOS for Lyft AFTER lying about the insurance
        policy or not BEFORE sticking his children in one of them but it matters
        not, the posts are back and now we have an actual Lyft rep posting on
        here making Lyft look even more stupid. It is a good day to be a
        legitimate cab company.

    • Justin Effing La Plante

      they brought back the comments. the comments they took down were kind of specific but hell, they are back and that is all that matters.

      • ejmalone

        Hold on now, I need to catch up, there’s been a flurry of activity overnight. My inbox is full of comment replies and now my email is slow. Where are we on screenshotgate? Is it resolved?

        What do I do with all these screenshots? I think they’ve caused my computer to slow down.

        I can’t find your email to send you all these screenshots. You said I COULD find it ‘by name reference alone.’ Is it justineffinglaplante@aol.com?

        • Justin Effing La Plante

          Ohhh EJ, you need to cut down on the space cake.

          • ejmalone

            You can be over the top, bombastic and paranoid while I can’t? That’s no fair!

          • Justin Effing La Plante

            You can be what ever you want. I’d prefer if you stopped avoiding the truth. You can dance around those videos and that fraud ridden Lyft TOS all you want but they aren’t going anywhere and at the end of the day, someone will have to answer for them. You got any more jokes or you wanna answer some real questions?

  • Deb

    Accidents happen, and it sounds like the Lyft driver responded as any sane drivers service would. (Except for that bit where they called Lyft first.)

    That said your attitude comes off as elitest. Things like “I certainly wouldn’t put my kids into a cab — if they would even let me.”
    If a cab would allow you to ride with kids? Because only those in Uber and Lyfts riding ranges travel with children? I’m a pretty dedicated non-driver who’s lived as far North as Everett and now down in Renton. Until recently, Lyft didn’t even cross 520. Cabs? They go everywhere, and pick up everywhere. They don’t care if you’re in the hipster hot zone or not. The Farwest cabs I’ve been riding lately from
    Bellevue to Renton have been fancy new Priuses with courteous drivers and clean cars.

  • Denver

    When the Denver taxi that my 12 year old son and I were in ran a stop sign and caused an accident–the cab company would not even send us another cab to get to our destination , refused to ever speak to me on the phone and told me to take it up with the Public Utilities Commission.

  • JohnB

    If you had an actual claim and your kids had been hurt, do you think they’d be so responsive? Just look at Uber’s leaked insurance documents and you’ll feel a lot different about these companies. I cannot believe any father would be so irresponsible as to put their kids in the car of an amateur driver.

    • Justin Effing La Plante

      Lyft’s insurnace outline in their own TOS (available to the public) is just as weak.

  • Mark Adkins

    You guys are deleting any comments challenging this story. Sad…

  • zendoggie

    Great discussion about screen capturing here!

    • ejmalone

      megalolz

      Someone, quick! Create a Disqus screenshot service so we can get to the bottom of the conspiracies!

  • Seattle Cab rider

    What exactly is poor about the cab experience? You mention that it is so expensive AND “so poor” so what is poor about it? What is the difference? I find this suspicious, with elitist and xenophobic undertones.

    • ejmalone

      I too was concerned about the elitist and xenophobic undertones. But then a thought came to me. I remembered that poor has two meanings! One that is “worse than is usual, expected, or desirable; of a low or inferior standard or quality.”, and one meaning ”
      lacking sufficient money to live at a standard considered comfortable or normal in a society”.

      • Justin Effing La Plante

        ok, SO THEN why does Lyft charge six to ten dollars MORE than the two LEGAL ride share companies in Madison, WI and why did one of the Lyft reps tell our city council that she would refuse service to a poor black community despite the rider being rated poorly or not? I run fares at least four times a week between the hours of 1am and 4am in the same exact community that idiot said was too dangerous to go to.

    • NEVERGOINGAWA

      How about you provide a better service instead of being a fascist? Die in a fire.

  • LuJohnson

    Taxi Cab Drivers stink, are stupid, pretend to be lost, fart profusely, and are incredibly rude. I HATE them.

    • Madison Cab Driver

      I have the same feelings about people with names like LuJohnson. Stop farting!

  • Guest
  • Hoover Jones

    this is a perfect example of amateurs driving for lyft, not professionals, who for the most part driver for uber,

    professionals have over 5 years driving experience as a former taxi driver, shuttle driver, town car driver, they have seen it all, and they would know better,

    at stop lights always always anticipate the worst, and stay FOCUSED !!!! no talking !!!

    • James Foley

      When you are at a traffic light/red light and are hit from the rear as was the case stated above… “stay focused” is an assinine statement. Focused on maneuvering at a dead stop? This is the real world.

      • Hoover Jones

        if he was looking at his mirrors he could have seen her coming from far away, then he could have beeped his horn and she would have slammed on her brakes and he would not have been hit, it has happens all the time to me, I also leave a little room at the stop light to make sure I can move up if something like that happens,

        from the look of it, it was a small fender bender, if she slammed into them at a high rate of speed they all would have been dead, or in the hospital, there is no way this guy could have written this article,

        now this driver has a problem, he can never get insured again, no insurance company will insure him because he lied on what he was using his car for,

        one thing they teach us professionals, always anticipate and expect the worst, defensive driving 101,

  • pitbullstew

    yeah but, yeah but, did the lyft driver produce a commercial for hire livery policy? fair question right?

  • miranda k

    oh john, you look like a typical tech a**hole who writes articles to support your stocks and your geeky tech friends. sorry, but your a total cheat.

  • Thiago

    Wow, that’s an awesome story. I just read an article earlier about Lyft, focused on the potential dangers of the mustache on the car. Whatever questions it might have raised about Lyft’s management were banished by this article. What a great company! Thiago | http://www.autoinsuranceplantcityfl.com

  • tennismax

    So I was recently terminated by Lyft. I have an accident in 2011 and 2012. I received a traffic ticket recently. Lyft suspended my account without further investigation. You see the accident in 2011 is not my fault. So if you get in an accident whether you are at fault or not it will count toward you.

  • Chris Roberts

    Good Lord, Seattle. First you shut down Lyft, and then you implement a $15/hr minimum wage? Y’all crazy.

  • andrea30

    offers competitive rates and has a variety of portable toilets for your commercial and residential needs. We understand the importance of having a portable toilet there when you need it and removed quickly when you are done. Port a Johns

  • Geoff

    http://lyft.webs.com/ is an awesome website that explains what Lyft is all about. The site has videos and referral links to $25 of FREE driving credit. Love Lyft, the community, and the experience. Give it a try!

  • Tommy Blue-Eyes

    For all those not doing their research and stating Lyft Drivers are “anyone” or “strangers” here’s what the process is… (and cabbie’s in NY in my area do not go through this)

    BACKGROUND & DMV CHECKS

    Every driver is screened for criminal offenses and driving incidents. The criminal background check includes national and county-level databases, as well as national sex offender registries.

    DRIVING RECORD CHECK

    Aged 21 or older, with an active U.S. driver’s license for 1+ years

    Valid personal auto insurance that meets or exceeds state requirements

    No more than two moving violations in the past three years (e.g. accidents, traffic light violations)

    No major violations in the past three years (e.g. driving on a suspended license, speeding 21+ mph over the limit)

    No DUIs or other drug-related driving violations

    No more than one severe infraction on your lifetime driving history

    No extreme infractions on your lifetime driving history (e.g. hit-and-run, felonies involving a vehicle)

    BACKGROUND CHECK

    No violent crimes

    No sexual offenses

    No theft

    No property damage

    No felonies

    No drug related offensesVEHICLE INSPECTIONS

    Cars must be model year 2000 or newer, and pass a 19-point vehicle inspection before hitting the road. We conduct all vehicle safety screenings in-person, so we can examine everything from tail lights to tire tread.ZERO-TOLERANCE POLICY

    Lyft maintains a zero-tolerance drug and alcohol policy.

  • Tommy Blue-Eyes

    On another note – John – while being in an accident SUCKS….

    1. I’m glad you and your family were OK.
    2. I’m REALLY glad you shared this. We have LYFT in Buffalo and are fighting to keep it now. It’s good to share a positive story of a bad situation and show that LYFT handles an accident promptly and with utmost urgency.

  • revelveteen

    Fight to make ALL ride services safer and better, and to keep money in your local economy instead of fattening the wallets of Wall Street billionaires.

  • marissa492

    become a lyft driver today and start making money!!! http://lft.to/1r7hpmx

  • nick

    I am amazed at the amount of people on here who are against Lyft and Uber. I’m not sure how it is where you are from but here in Boston cab drivers are awful! They are rude, ignorant and far from safe. If you are a tourist and flag down a cab expect to go on a 45 minute ride to get somewhere that should take 10 minutes. Want to use your credit card? Expect to be ridiculed and or lied to and told the cc machine is broken (cash is easily pocketed and hidden) a Madallion (license to own and operate a cab) in this city costs upwards of 500,000 dollars. I spoke to a man who owns several of them and is being used because his drivers, some of which were pocketing 1500 to 2000 cash a week were claiming poverty and on every welfare program available. Of course there are exceptions to the rules some cabbies are generally hard working good people but as a a whole the industry is filled with the scum of the earth and services like Lyft and Uber are a breath of fresh air. Insurance issues need to be addressed and I’m confident they will be but it’s Long past time for traditional cab companies to change and if they want to stay in business there going to have to.

  • Justin

    Everyone would need too check with their own insurer but from what I’ve learned insurers will not cancel your policy if they find out you are a lyft or uber driver. They will simply deny parts of the claim. For example, if it was the Lyft drivers fault they would likely cover the collision but not necessarily the driver or passenger injury. This is where the companies’ insurance policy steps in and picks up the slack. I have done my research while deciding if this is something I would like to do part-time. Why would anyone do it if there was no protection and one big story about the company not showing up could cripple them our pot them out of business. Cabbies wish they had the support these companies offer their drivers.

  • http://ListWithTom.com/ Thomas A B Johnson

    Are you talking to me?
    Are you talking to me?

  • montyg

    Welcome to America, land of the free……free to regulate every aspect of your life. Citizens are too stupid to know with whom they should contract, luckily we have no shortage of petty politicians to tell us what to do! Now if we can only put lawyers in a position of power, from which they realistically cannot ever be removed, to inform us that corporations do have constitutional rights, but you as a worker or consumer don’t. If you don’t like the way things are going, “vote for change”. How’s that working out?

  • http://stupidshitsexistssay.com/ Stupid Shit Sexists Say

    How did the driver call lyft? Lyft doesn’t give phone numbers to drivers.

Job Listings on GeekWork