ps4Initial PlayStation 4 sales are not only setting all-time highs for Sony, but the device is breaking records over on Amazon as well.

An Amazon spokesperson told GeekWire on Monday that the Seattle-based online retail giant shipped more PS4 units on release day (this past Friday) than any other video game console in Amazon’s history.

However, it’s not all good for Sony at the moment. Hundreds of customers have been dealing with PS4 problems, with many seeing what’s being referred to by some as the “Blue Light of Death.”

On Amazon’s PS4 product page, nearly 40 percent of the reviews have just 1-star. A majority of those from people have an “Amazon Verified Purchase,” meaning they bought their console from Amazon and aren’t people just bashing the PS4.

amazon-logoBased on the reviews, it appears some Amazon customers were allowed to exchange their broken consoles for new ones, while others received full refunds.

“More than 99 percent of Amazon customers are having a great experience with their new console,” the Amazon spokesperson told us. “We are working with Sony to assist the small percentage of customers who have reported issues and our customer service team stands ready to offer an exchange or where possible, help customers get their systems up and running.”

Sony addressed the problems this past Friday when the PS4 hit shelves at midnight, noting that less than 0.4 percent of consoles were broken. Given that one million were sold in the first 24 hours, at least 4,000 customers are dealing with PS4 issues. The company even issued a troubleshooting page on Saturday.

“We are aware that some people have reported issues with their PlayStation 4 systems,” a Sony spokesperson told us. “We are closely monitoring for additional reports, but we think these are isolated incidents and represent a very small percentage of total units shipped to consumers to date.”

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  • sd

    I never got my launch bundle ps4 from amazon, and still waiting for it.

    • jznlv


  • jznlv

    Did you call them? Amazon usually has good customer service, you may want to try that heh.Or maybe its a nd comment, no shortage of those on the interwebs

  • Steve Mo


  • PejHod

    Article correction: people are calling it the “Blue Light of Death” not the Windows toted “Blue Screen of Death”

    • Taylor Soper

      Thanks PejHod, just fixed that. Thanks for bringing that to light :)

  • Albert McDonald

    Taylor – How many did Amazon sell? – we all saw the picture of the staging area full of them… but how many… also the next big question is when will sony make another shipment of PS4 – for those who missed out. thanks

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