Initial PlayStation 4 sales are not only setting all-time highs for Sony, but the device is breaking records over on Amazon as well.
An Amazon spokesperson told GeekWire on Monday that the Seattle-based online retail giant shipped more PS4 units on release day (this past Friday) than any other video game console in Amazon’s history.
However, it’s not all good for Sony at the moment. Hundreds of customers have been dealing with PS4 problems, with many seeing what’s being referred to by some as the “Blue Light of Death.”
On Amazon’s PS4 product page, nearly 40 percent of the reviews have just 1-star. A majority of those from people have an “Amazon Verified Purchase,” meaning they bought their console from Amazon and aren’t people just bashing the PS4.
Based on the reviews, it appears some Amazon customers were allowed to exchange their broken consoles for new ones, while others received full refunds.
“More than 99 percent of Amazon customers are having a great experience with their new console,” the Amazon spokesperson told us. “We are working with Sony to assist the small percentage of customers who have reported issues and our customer service team stands ready to offer an exchange or where possible, help customers get their systems up and running.”
Sony addressed the problems this past Friday when the PS4 hit shelves at midnight, noting that less than 0.4 percent of consoles were broken. Given that one million were sold in the first 24 hours, at least 4,000 customers are dealing with PS4 issues. The company even issued a troubleshooting page on Saturday.
“We are aware that some people have reported issues with their PlayStation 4 systems,” a Sony spokesperson told us. “We are closely monitoring for additional reports, but we think these are isolated incidents and represent a very small percentage of total units shipped to consumers to date.”