If you’ve been having a problem with your new Lumia 900, rest assured you aren’t holding it wrong.

Nokia tonight responded to complaints about its new flagship Windows Phone in the U.S. and acknowledged that a memory management problem in the software is causing some users to lose data connectivity, preventing them from browsing the web.

The mobile phone maker says will be rolling out a software update to fix the problem on or around next Monday, April 16.

Nokia also promises a $100 credit to anyone who has already purchased one of the Microsoft-powered devices or does before April 21. That’s the same as the price of the phone itself under a two-year contract on AT&T.

As an alternative to the software update, Nokia says Lumia 900 users can swap out their current phones for an updated one.

“In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself,” says Nokia in its blog post. “As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.”

People posting about the problem on Nokia’s support site said they were initially able to connect to the web with their new devices  but then lost connectivity.

Microsoft and Nokia are banking on the Lumia 900 to help reverse Windows Phone’s fortunes in the U.S. and make the platform a viable No. 3 behind iPhone and Android.

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  • Guest

    Well handled by Nokia. But does a memory management issue = Nokia drivers or MS’s OS? Not that it makes a difference to the buyer, but it would obviously be better for the WP platform if this isn’t an OS issue.

    • http://www.windowsobserver.com/ Richard Hay

      They said in their statement it was not an AT&T or MS issue and took full responsibility for it getting through their QC as well.

      • Guest

        Thanks for the clarification.

  • Guest

    Thank you to Nokia and Microsoft for identifying the issue, correcting the error, and compensating loyal customers. This is a great example for businesses to follow.

  • Diaspar

    Well, if MS / Nokia isn’t banking on this device as the ‘make it or lose marketshare forever’ device, I am sure they wouldn’t have been that generous :P  but still, good for the buyers :)  Get the phone now essentially for free yay!

  • Guest

    Almost as if Nokia users were part of a Smartphone Beta Test…

    • Guest

      Yeah, because new phones never have teething problems…

  • http://www.christopherbudd.com Christopher Budd

    I just heard the Droid X2 I got in JULY is already out of date and won’t be updated.

    Thanks Verizon and Motorola.

    So, I’d be open to trying this, if I could without paying $10 Billion in fees etc.

    But too, I don’t know anyone on AT&T’s network that is happy, let alone Sprint or TMobile.

    To be clear, I’m open to hearing good experiences on them or ways to switch to try this at a reasonable cost.

    But for now that’s another challenge for the platform I think: carrier lock. Seems like it’s Verizon or no one else.

    • FormerMarineSgt

      I’ve been on AT&T for 3 years.  They aren’t any worse or better than the rest.  for any of them, it all depends on where you live. 

      Example: My mom lives exactly at the wrong and somewhat weak spot between two sprint towers in a moderately populated part of pierce county – her phone was constantly switching towers, dropping calls, losing signal, etc.  While at my house, the Sprint network was never a problem. (and that resulted in me switching to an AT&T family plan to get her a better signal).

    • SilverSee

      Carrier lock is definitely an issue in the United States, not only because of subsidized pricing and service contracts, but because the carriers use different cellular technologies and frequency spectrums, and a phone may not support the bands and technologies used by other carriers.

      That said, I have no real complaints about AT&T.  Pricing is comparable to Verizon, and customer service has been fine.  Call and data quality have not really been issues for my family (two iPhones, two Samsung Focuses), at least here in the Seattle area.

      Sadly, neither Verizon nor Sprint seem to be on board with Windows Phone as a platform.  AT&T is probably the best domestic carrier if you are interested in WP device selection, although T-Mobile currently offers a pair of attractive devices in the HTC Radar and Nokia Lumia 710.

      If the Lumia brand shows some positive uptick here, come Windows Phone 8 this dynamic could change with WP gaining broader carrier support.  But Verizon and Sprint are heavily invested in Android or iOS, and have little incentive to promote other platforms absent genuine growth in consumer demand. So its incumbent upon Nokia to make the Lumia brand a desirable property.

    • http://www.christopherbudd.com Christopher Budd

      Keen, thanks for the insight on AT&T.

  • http://twitter.com/westhehero Wes, The Hero

    I just bought one of these yesterday and am having the glitch.

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