Cord cutters who subscribe to CBS All-Access were frustrated Monday evening when their Grammy Awards live stream would not work properly.
Some of those who pay $5.99 per month for CBS All-Access, which streams live CBS content to a variety of devices, had issues getting their stream to connect on Monday during the 58th Grammy Awards:
anyone else having trouble with the @cbs live stream?
— Jenna Wortham (@jennydeluxe) February 16, 2016
when your Grammys livestream isn't working pic.twitter.com/iNfpMKUN35
— buzzfeed.com/shopping (@BuzzFeed) February 16, 2016
Hey @CBS: If you want to cater to Millennials, make sure your live stream actually works. #GRAMMYs
— Daniel Funke (@dpfunke) February 16, 2016
https://twitter.com/AlessandraaBD/status/699404952402333697
@cbs either fix your live stream or let me cancel my subscription to all-access. this is bullshit.
— laura j. brown (@laurjbrown) February 16, 2016
@CBS all access? Nope. Just the spinning wheel of death while trying to live stream the #Grammys2016 I'll be asking for a refund
— Sabrina Corfield (@thesabster74) February 16, 2016
We’ve reached out to CBS for more details and will update when we hear back.
CBS advertised its All Access service on its Grammy’s homepage with the following text:
Want to stream the 58th GRAMMY AWARDS? CBS All Access is your ticket.
Your favorite stars in music will grace the GRAMMYs stage on Monday, February 15th. Watch the show LIVE on your computer, tablet, smartphone, or streaming device as it all happens.
Once you sign up, you can stream new episodes of your other favorite shows like NCIS, The Big Bang Theory, or Scorpion live or on demand, at home or on the go.
CBS also live-streamed Super Bowl 50 earlier this month, but made it available to anyone with an Internet connection versus those who pay for CBS All Access.
Update: Here’s a statement from CBS:
Some users experienced temporary difficulty accessing the live online feed of the GRAMMYs. Our location services provider had a brief issue verifying user location. That issue has since been resolved and all users are back online.
