John LegereSeveral BlackBerry users were up in arms over a recent email blast from T-Mobile that encouraged them to “upgrade” to an iPhone 5. Now, T-Mobile CEO John Legere is letting customers know that he hears them “loud and clear.”

Last week, T-Mobile sent an email that noted a “great offer for BlackBerry customers,” which angered at least a few loyal BlackBerry users.

Legere, who utilizes Twitter both as a marketing tool and as a way to take shots at competitors, responded to the complaints via his Twitter feed:

This was by far my favorite response from Legere:

This is an interesting way for a CEO to respond to complaints from customers, and based on some responses, it appears that Legere put out at least a few fires with his tweets.

As of now, T-Mobile is selling the BlackBerry Curve 9315 on its online store, in addition to a refurbished BlackBerry Q10.

Like what you're reading? Subscribe to GeekWire's free newsletters to catch every headline


  • Bob

    I wonder how long these BB users will stick around when there are no apps for it…

  • Guest

    I would like to know why your customer care team refuses to give me a copy of a phone conversation were I was told my phone would be replaced because I was sold a defective one and a supervisor acted like a 6 year old. I am glad I too started recording these calls. I never did get a new phone. My son is still using a broken one. Oh ya they can care less about it.

Job Listings on GeekWork