windowsphone-apps-5Google already allows app developers to respond to user reviews, and now Microsoft is doing the same.

The Redmond company is testing out a new pilot program that allows developers to comment on reviews left on apps for Windows Phone 8 and Windows Phone 8.1 devices in the U.S.

Users who left the original comment will receive a notification when a developer has responded and can take one of four actions: Ignore the email, respond to the developer, update their review, or opt out of all further app review responses.

“This new feature allows app developers to address common questions, troubleshoot issues, understand user requests for new app capabilities and overall help ensure that users get the best app experience,” writes Windows Apps Product Manager Bernardo Zamora. 

Developers can respond to reviews directly from the Dev Center:

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Microsoft will be watching for developers who respond to reviews to “question or debate your personal opinion,” and those that do will no longer be included in the program. It will also make sure that developers do not receive your personal contact information.

For now, the feature is available to a select group of developers and will be rolled out in the coming months to more. Microsoft notes that invitations to the program will be prioritized based on app downloads, while the speed of the rollout will be driven by user feedback.

Update: This post has been corrected to note that Apple doesn’t allow developers to respond to reviews.

Comments

  • WP Dev

    It almost took them 4 years to add this, what a joke.

    • guest

      How long did it take Apple to add this feature? Is that a joke?

      • WP Dev

        When you have about 3% global market share, you need to work a lot harder to win.

        • Ben A

          when you have cunts like you. The worlds ignores you.

  • Red Russak

    Taylor, your link to ‘Apple’ doesn’t confirm that they allow you to reply to customer reviews. It’s a “WISH LIST”. As far as I know, Google is the only platform that allows you to do this. Microsoft actually beat Apple with this one :-) (PS: In the future, any articles you write regarding ratings/reviews, the Apptentive team is always happy to provide more data and quotes.)

    • Taylor Soper

      Hey Red, thanks for noticing that. We just corrected the post. Thanks again.

      • Red Russak

        Yay! I give full credit to the amazing Apptentive team for noticing this one #humblebrag #shamelessplug

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