Toll-free phone numbers used to be exclusive to large well-established corporations. To this day to the public they look like the most prestigious way to contact a business. Toll-free numbers promote customer care and significantly enhance company reputation. Now these numbers in the US and Canada are available free of charge for even the smallest companies to connect.
Businesses enjoy receiving calls inquiring about their product or service. Each call represents a potential new customer. Hopefully, the company representative has the skills to convert the inquiry into a purchase. Even if the sale does not go through this time, the company is pleased that the call arrives because it shows people know about them. Therefore, a firm welcomes any steps that encourage such callers. This fact goes a long way to explain the growing popularity of toll-free numbers.
A time saver becomes a sought-after sales booster
In the mid-1960s AT&T introduced toll-free (800) numbers to the USA. They thought these would help ease heavy work pressures on their operators. It seems that they did not initially envisage their businesses benefits. Admittedly, it also took a while for companies to realize how a free calling option would encourage customers to contact them. Over the following twenty years the AT&T monopoly made this free service relatively costly. After the end of their monopoly in 1984, competition reduced charges. Subsequent years saw the use of toll-free numbers increase rapidly.
Key Business Advantages of toll-free phone numbers
Toll-free numbers are now so widely used that people expect a well-established company to offer them this option. Each individual customer gets the message that this business wants to hear from me because they made this extra effort to provide such an easy, no-cost way to be in contact.
The equation between toll-free number availability and a higher number of callers and sales is clearly proven. The presence of a free number on marketing literature enhances the company’s image in the public eye; it conveys the impression that this must be a prestigious and highly reputable firm. For small firms in their “startup” phase this can be of great benefit since customers assume a firm with a toll-free number must have been in business for some time.
Toll-free numbers also help improve market analysis. For example, a firm that uses a number of free numbers can monitor the number of calls from each number. This enables them to accurately analyze which advertising channels are most effective.
The benefits of American and Canadian toll-free numbers now extend far beyond these countries’ boundaries. Communications improvements have opened up international commerce to even the smallest of companies. In this global trading environment, toll-free numbers play their part in attracting foreign custom. Companies who do not offer this free call service often find themselves at a competitive disadvantage.
The Most Economical and Efficient Toll-Free Service
The facts that cloud PBX (or VoIP phone systems) cut telecom installation and maintenance cost and bring down international call rates have become well-known. It is also worth noting the positive impact these internet phone systems are having in the toll-free number market.
When landline phone systems dominated the scene, smaller firms found it too costly to acquire and maintain toll-free numbers. VoIP makes this useful telecom service available to even the smallest business operating on a shoestring budget. It is also much more convenient to be able to receive business calls on a smartphone, PC, or any other device with a reasonable internet connection. No excuses anymore for missing that important customer call and giving them a reason to turn to your competitor.
Zadarma now offers companies in the USA and Canada toll-free numbers with no connection charge and monthly fees. For further details about this opportunity to increase customer interest in your business and raise your firm’s prestige, please visit zadarma.com
Zadarma project is an international company, providing telecommunication services since 2006. Our professional expertise, sophisticated infrastructure and long-term experience lie in the heart of our premium cloud communication solutions. Today our service embraces a large number of active users in 160 countries, collaboration with the world largest VoIP providers, 4 geographically dispersed data centers, a world-wide range of virtual phone numbers and 24/7 customer support team.