As a RealSelf Account Executive, you will serve as the initial business contact for the doctor client and will be responsible for onboarding, engagement and upselling. You are expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality of service and retention.
- Meet and exceed sales and engagement plan targets by building relationship with clients based on proper expectations and a mapped path to client success
- Manage a book of business from onboarding to contract initiation: account start up, technical support, conflict resolution, quarterly reviews, account optimization and up sells
- Works closely with clients to facilitate activity from new member to sponsor to ensure growth and success of a managed book of business
- Effectively communicates company value proposition and offerings to client
- Support the launch or expanded availability of both new and core markets via cold-calling and relationship-building based on company directives
- Ideal candidate will not only achieve sales and engagement targets but will also act as a client advocate and partner for sustained client loyalty
Qualifications and Qualities
- Proven ability to leverage sales instincts to balance Acquisition and Account Management activities to reach and exceed sales and engagement goals
- Motivated, goal oriented, persistent and a skilled negotiator with a focus on solving problems and creating win-win situations
- Extremely detail oriented with a high level of initiative and critical-thinking
- Ability to multi-task and manage time effectively is a must
- Demonstrated success using solid verbal/ written communication and relationship building skills to achieve sales goals
- Ability to effectively work both independently and as a team player within an inside sales and support team environment
- Proficient to advanced computer skills required, including but not limited to Excel, PowerPoint and Word
- Salesforce.com experience highly preferred
- BA/BS desired
We offer an exciting and challenging opportunity where hard work, integrity, innovation, and results are rewarded. Compensation includes salary and retention bonuses.
RealSelf is the largest online destination to get informed about elective cosmetic procedures and to find the right doctor or clinic. More than 9 million people visit RealSelf each month to find out which treatments and providers live up to their promise of being "Worth It." RealSelf is powered by unbiased experiences shared by consumers for hundreds of treatments, ranging from simple skincare to highly considered cosmetic surgery. Offering millions of photos and medical expert answers, RealSelf has become the essential resource and service for those seeking to find the right local provider.