MGM Digital Ventures is embarking upon a multi-year digital transformation program that aims to rewrite the way we engage with our customer. We are a customer experience focused startup within the larger MGM ecosystem and we own the customer experience across all the digital touchpoints a customer might interact with MGM. We are focused on creating modern, light, always-on, connected experiences for our customers that speak to them in their choice of channel. We are reinventing the rules of how a large company interacts with its customers.
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, MGM has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Companies” lists. Immerse yourself in our award-winning diverse and inclusive culture while creating breakthrough solutions that simplify the lives of customers worldwide. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at MGM. Join us for an exciting fun filled exploration into the future of Gaming, hospitality and Entertainment and come help us rewrite the rules of the game. Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do!
It is the primary responsibility of the Senior Manager MarTech Product Management to take technical program ownership of one or more products that require technical expertise in order to manage effectively (e.g., a product or service, API, library or platform.) This position will partner with the Digital Ventures product and engineering teams to help define the future of the product and the necessary technologies required to bring those products to life. To be successful in this role, the individual must be able to think strategically, work pragmatically in a dynamic environment, value and enjoy building engineering products and solutions across a matrix of partner teams.
Act as the nexus of communication and planning between marketers, designers, data analysts and engineers
Drive delivery of features and scenarios by closely working with business and partner teams
Build products with clear customer value that scale, are adaptable over time, and revolutionize how the industry operates by leading innovation with technologies such as machine learning
Analyze data by running queries in MySQL, searching through logs, and leveraging marketing tools built for the colossal amount of data MGM Resorts gathers
Partner with the product and development team to drive sprint planning to build roadmap of product/features and successfully deliver features. Partner closely with key stakeholders to build credibility and buy-in to the Digital Ventures platform capabilities by understanding their processes and requirements
Seek out new opportunities to augment the output to improve quality and ultimately customer ROI
Partner with UX designers and Engineering teams to build products and solutions to improve the MGM customer experience
Be the key technical liaison for the projects as assigned
Define and measure feature success metrics to drive features with business value and drive adoption
Define requirements, measure KPIs, track experiments, and frequently ship releases
Effectively communicate product plans and status through reports and other updates
Provide documentation and training material and evangelize products and services to internal teams and customers
Develop junior product managers and assist senior product managers evolve into cross-organizational leaders
Perform other job-related duties as assigned
7 years of experience in Program Management, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Technical Product Management, or experience in a related area
Bachelor’s degree in a related field; or equivalent education and work experience
Strong working knowledge of Agile Program/Product/Feature Management using Aha.io and Jira
Excellent customer service skills
Ability to lead and mentor a team
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Able to effectively communicate in English, in both written and oral forms
Master’s degree in a related field; or equivalent education and work experience
Previous experience in Engineering, Product Management, Product Development, or Competitive Analysis
Previous experience with Adobe Marketing Cloud and Customer Data Platforms
Previous experience working in a similar resort setting
To apply for this job email your details to Afreedman@mgmresorts.com
About MGM Resorts International
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 28 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370.