Overview

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.

 

Position Summary:

The Help Desk Manager (Associate Director of IT) manages day to day operations of the IT department. The Associate Director will also manage the IT support staff. This position will provide top tier support for the HRC infrastructure of servers, desktop support, and operation of outside services such as One Login, and SSO management.  This position is also responsible for maintaining the Audio/Video conferencing centers in various conference rooms. They will also manage the IT needs of the Gala Events team and their various dinners and events. The Human Rights Campaign supports approximately 250 employees, up to 50 interns, one main headquarters building, and five remote sites; up to 60 remote full time and temp staffers.

 

Position Responsibilities:

  • Manage IT support staff by overseeing their workload including monitoring help desk requests and when applicable, interviewing, hiring, conducting performance reviews, coaching, motivating, and disciplining employees.
  • Oversee the day-to-day operations of HRC’s network, including all servers such as:
    -Active Directory
    -Print Servers
    -Files servers
    -Citrix Servers
    -WSUS server
  • Servers hosted internally at HRC, on the Cisco/Nimble San.
  • Coordinate productivity software updates to the network clients with the Network Security and Telecom Administrator to make sure software is patched in a timely manner.
  • Coordinate with the Security Admin for AntiVirus/Malware updates. Stay abreast of changing technologies such server and desktop operating systems
  • Coordinate with the Network Security and Telecom Administrator to update operating systems on the servers, workstations.
  • Assist in selecting hardware and software to use at HRC.
  • Manage hardware inventory to ensure timely replacement of aging equipment.
  • Manage software library and ensure software license agreements are in compliance.
  • Coordinate with vendors for assistance to resolve issues as needed.
  • Coordinate with the Gala Events team to manage all IT needs at the various events and dinners.
  • Make sure the conference rooms and conferencing equipment stays up to date and operable for internal and external users.
  • Provide technical expertise as needed to the Gala Events team.
  • Other duties as assigned

Position Qualifications

  • Bachelor’s degree (or equivalent work experience) in computer science. Five to seven years’ experience supporting a computer network for a medium to large size organization (more than 150 users).
  • Demonstrated proficiency in: Microsoft Active Directory, TCP/IP subnetting & routing, firewalls, DHCP, DNS, FTP, HTTP and wireless routers.
  • Demonstrated experience in planning and implementing technology solutions to improve business processes.
  • Must have a strong customer service focus.
  • Strong written and verbal communication skills
  • Ability to manage multiple assignments simultaneously while meeting tight deadlines and have the ability to function both independently and as team member.
  • Must be able to lift 25 lbs.
  • Must be able to crawl under desks to service computer equipment.
  • Flexibility with work schedule; Must be willing to work evening and weekend hours. Must be willing to travel, as at least 25% of work time may be out of the office (often on weekends).
  • Proficient in Microsoft Office applications (Word) and Google Apps (Gmail, Google Docs and Drive).
  • Knowledge of or interest in LGBTQ issues is preferred. Sincere openness to learn about administering IT services to diverse groups of employees is required.

All positions at the Human Rights Campaign may require travel on a regular basis or periodically.  Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.