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Under the Boughs with Mike Koppel: Creating a Customer-centric Health Care Experience
May 23 @ 4:00 pm - 6:00 pm$10
How can health care mimic other consumer-facing industries to create a better experience? How do you create a culture change that will drive real change for people?
On May 23, the Cambia Grove, host Lee Huntsman and series partner UW BioEngage are pleased to welcome Mike Koppel, former CFO of Nordstrom and current Board Chair of Cambia Health Solutions, to discuss creating customer-centric experiences in health care.
Discussion points will include:
– The value in adopting a person-centric business model
– How the health care system can change to fit the needs of the consumer
– How to create a company culture that is empathetic toward people, customers and patients