Updated story: Apple has addressed and fixed an issue with iOS 10 that was causing T-Mobile customers with iPhone 5SE, 6 or 6 Plus to lose connectivity this week. News of the fix was shared by the wireless carrier and CEO John Legere on Thursday night.
Good news! iOS 10 fix is ready early. Go to Settings > General > Software Update (or > About if you already downloaded) and update away!
— T-Mobile? (@TMobile) September 16, 2016
Thx for your patience while Apple fixed the iOS10 issue. If you're using iOS10 now, pls update to fix via Settings ➡️ General ➡️ about
— John Legere (@JohnLegere) September 16, 2016
Users who downloaded iOS 10 before Friday were advised by T-Mobile to fix the bug in their phone’s settings.
Previous story: T-Mobile CEO John Legere advised customers with an iPhone 5SE, 6 or 6 Plus not to download the new iOS 10 until Apple can fix a major bug that is causing T-Mobile customers to lose connectivity.
Neville Ray, chief technology officer for the Bellevue, Wash.-based wireless carrier, tweeted that Apple should have a fix within 24 to 48 hours.
In the meantime, if T-Mobile customers have already downloaded the new operating system and experience issues, Ray advises that the temporary fix is to power down the iPhone and restart.
Apple is working to resolve the issue with iOS10 for @TMobile customers. Don't download iOS10 if you currently use an iPhone 5SE, 6 or 6+
— John Legere (@JohnLegere) September 15, 2016
Attn @TMobile iPhone 5SE, 6 and 6+ customers. Apple is working to fix an iOS 10 problem w/i 48hrs. Don’t upgrade to iOS 10 until we advise.
— Neville (@NevilleRay) September 15, 2016
If you have iPhone 5SE 6 or 6+ & already updated to iOS 10 and see issues, temp fix is to restart your phone every time you lose connection.
— Neville (@NevilleRay) September 15, 2016
GeekWire contributor Kevin Lisota told us that he lost his T-Mobile connection on his iPhone 6 five times between Wednesday and Thursday.
“Powering off the device was the only way to fix it,” Lisota said. “It messed up my car navigation in Apple Maps this morning, disconnecting mid-trip.”
Apple’s iOS 10, the company’s “biggest release yet,” became available to customers earlier this week.
