Microsoft has reached a deal to buy FieldOne Systems LLC, a company that makes customer service technology for workers in the field — including mobile apps and cloud services for automated scheduling, dispatching, work orders, inventory, accessing contracts and collaborating.
The acquisition, announced this morning, is designed to boost Microsoft’s Dynamics customer relationship management business. The deal follows Microsoft’s acquisition last year of Parature, which bolstered Dynamics’ capabilities in self-service customer portals.
“We are really looking at providing an end-to-end enterprise solution to our customers,” said Param Kahlon, partner group program manager for the Dynamics business, in an interview about the FieldOne deal. He said mobile customer service technology is “one of the key areas that will drive the growth of Dynamics CRM,” which has seen consistent double-digit growth in its cloud services business.
The approach “dovetails with Microsoft’s strategy,” said FieldOne CEO Ilan Slasky. “A big part of what we see, and a big part of the demand, is really pushing mobile and cloud solutions to customers.”
The companies declined to disclose financial terms of the FieldOne acquisition. FieldOne, based in Mahwah, N.J., has 53 employees, most of whom are expected to join Microsoft with the deal.
FieldOne was built on Microsoft’s technology, and leverages Dynamics CRM, which should simplify the integration of the company for Microsoft. But like many of the Redmond company’s recent acquisitions, FieldOne’s apps and services also work across other platforms, including iOS and Android.
Corporate customers publicly listed by FieldOne include Mitsubishi-Hitachi Powersystems, Carl Zeiss, NAVCO, Guardian Alarm, Standard Parking and many others.
The acquisition comes as Microsoft sheds products and services in other parts of its business, including scaling back its Windows Phone hardware business, the recent sale of its display advertising business to AOL, and the acquisition of Bing Maps assets by Uber.