Twitter announced today that it has streamlined the abuse reporting process for users of its mobile app. Now, people who block users on Twitter will be able to also file a report against the person with a few taps on the company’s mobile app, rather than having to dig through a website designed to run on desktop computers in order to file reports.
It’s an improvement over the 9-part questionnaire that Twitter has used in the past for reporting abuse and threats. The new report process is also designed to be more useful for people who have witnessed harassment on Twitter but who are not being directly affected by it. In the past, users who reported harassment and were not directly targeted automatically had their reports discarded by Twitter’s system.
Starting today we're rolling out an improved way to flag abusive Tweets. See how it works.https://t.co/Yf6cStz0z1
— Twitter Support (@Support) December 2, 2014
In addition to the reporting process improvements, blocked users logged in to Twitter will once again be unable to view the profile of the person who has blocked them.
The San Francisco-based social networking company says that its changes are not going to stop there. Over the coming months, the company plans to roll out more unspecified features designed to curb harassment and abuse on its platform.
The changes come at a time when abuse on Twitter is a hot topic. Zelda Williams, the daughter of late comedian Robin Williams, was harassed off the service following her father’s suicide earlier this year, though she has since returned to the social network. In another high-profile case, Caroline Criado-Perez, an English feminist and journalist, received rape and death threats on Twitter after protesting the Bank of England’s decision to remove Elizabeth Fry from the reverse of the £5 note.
Twitter has been criticized for its practices around preventing harassment, which has led users to create their own tools for mitigating the abuse they receive.