Microsoft merges voice-response tech into 24/7 Inc., promises smarter self-serve calls

Microsoft is merging its interactive voice-response technology into 24/7 Inc. and taking an equity stake in the Silicon Valley company. The deal, announced this morning, includes an R&D partnership between the companies and a patent licensing agreement that gives 24/7 broader access to Microsoft’s speech technologies. An undisclosed number of Microsoft employees will shift to… Read More