Microsoft customer satisfaction hits new high as Windows 7 takes hold

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Have we finally witnessed the death of the Blue Screen of Death? OK, so that’s still a bit of a reach, but new numbers this morning from the American Customer Satisfaction Index show satisfaction with Microsoft software reaching a new peak of 78 on the 100-point ASCI index. That’s up from a trough of 69 in… Read More…

Are iPads mobile devices? A few experts weigh in

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Are iPads and other tablet computers mobile devices? That was one of the lively discussions today at the MobileNorthwest conference in Seattle. Starbucks director of mobile K.C. MacLaren got things rolling in a morning keynote when he said that tablets are not considered mobile devices in his mind given their large form factor. MacLaren’s remarks led to… Read More…

Windows 7 hits 350 million: Putting the data in perspective

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Microsoft this morning announced that Windows 7 has reached 350 million licenses sold in 18 months on the market. It’s an impressive number on the surface, but absent any other context it’s hard to get a sense for what the number actually means. Here’s my best attempt to put it in perspective based on some… Read More…

Revenge of the iPad? PC market tanks in first quarter

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New numbers this afternoon from the IDC research firm show worldwide PC shipments falling 3.2% during the first quarter — the first year-over-year quarterly decline since the end of the Great Recession. The firm had previously expected 1.5% growth in the worldwide market. The picture was even worse in the U.S., where shipments were down… Read More…