When Tiffany White had her Facebook accounts hacked and couldn’t log in, she lost a lot. The Seattle-area entrepreneur spent at least $10,000 on advertising for her business page, GC… Read More
T-Mobile has set its “Un-carrier” sights on what it calls the broken customer service process. T-Mobile today said it is expanding its “Team of Experts” customer service model nationwide. The… Read More
SOMEWHERE OVER MEMPHIS – I’ve never been a fan of tech support. Perhaps it comes from having survived the most grueling, intense experience that anyone who has ever tried to… Read More
As Facebook pushes to include more bots in its messaging feature, Twitter has shifted in the opposite direction. The social media site is experimenting with allowing businesses to direct message… Read More
Call centers ain’t what they used to be. That’s because customers rely on an increasingly wide range of tools to connect with businesses, including social media, email, texting, and other… Read More
Last week I read that Google was offering a free movie to Chromecast owners to celebrate the streaming device’s 2nd birthday. So I went over to my Galaxy Tab S 8.4,… Read More
Zappos.com, the online shoe and clothing retailer owned by Amazon.com, is bringing the concept of Uber’s surge pricing to customer service. Sounds a bit usual, and it is, but Fortune… Read More
There’s a classic tech industry joke. A jet is lost in dense fog and low on fuel. The pilot, desperate to get his bearings, winds up circling an IBM skyscraper.… Read More
For the fourth time in a row, Verizon was recognized by J.D. Power and Associates for the best customer care among national, full-service carriers. The rankings take into account on… Read More
There’s no denying it…customers are critical to your success. So if you’re not solving problems that they care about, then you will fail. But you can go about figuring out… Read More
You may have already encountered Jenn, the friendly virtual travel agent who answers questions about everything from mileage plans to flight reservations on Alaska Airlines’ Web site. Now, that same… Read More