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Your TV is ringing: Comcast to offer Skype video calls in HD

Skype this afternoon announced a partnership with Comcast to bring video calls to more television sets — signaling that it isn’t standing still while it waits for its acquisition by Microsoft to be completed. Comcast says it will offer high-definition Skype calls as an extra service for its cable subscribers. It will work via an… Read More

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Broadband: Does the city of Seattle really need to step in?

Seattle Mayor Mike McGinn is pushing to bring high-speed fiber-optic connections to businesses in the city, starting in Pioneer Square. But how far should the city go into an area where private companies compete? The latest episode of the public affairs program City Inside/Out on the Seattle Channel does a nice job exploring the debate over… Read More

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Comcast iPad app adopts Microsoft media technology

In a bit of cross-lake collaboration, Microsoft is now working with thePlatform, Comcast’s Seattle-based tech subsidiary, to integrate some of the Redmond company’s digital media technologies into thePlatform’s web video management system. And in an unexpected twist, the first rollout of the combined technologies is for Comcast’s Xfinity TV iPad app, in addition to online… Read More

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Report: Amazon.com is the best at ‘customer experience’

Amazon.com founder Jeff Bezos likes to preach the merits of customer service. And that near maniacal laser-focus has paid off. According to the Temkin Experience Ratings — which measures consumer interactions with various companies — Amazon.com offers the best customer experience. Interestingly, of the 143 companies surveyed, only 24 received “excellent” or “good” ratings. And… Read More

ThePlatform has a new home

ThePlatform sets sail for new digs in downtown Seattle

ThePlatform, an online video company owned by Comcast, is moving from its longtime digs in the old Airborne Express building on Western Avenue to a larger office space in downtown Seattle. The company — which is relocating to 1000 Second Avenue — plans to complete the move in May. “We just outgrew the space,” said… Read More