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Next IT’s virtual travel agent aids airlines without the human touch

You may have already come across “Jenn” at Alaskaair.com or “Alex” at United.com, the virtual travel agents that help consumers gets answers to their travel questions. Now, the company behind those virtual agents, Spokane’s Next IT, is rolling out a more powerful offering dubbed ActiveAgent for Airlines that is designed to more quickly answer questions… Read More

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Introducing TrayVu: This airline tray doubles as an inflight entertainment system

Back in 2003, I wrote a story about an Alaska Airlines baggage handler-turned-entrepreneur by the name of Bill Boyer who created a new electronic entertainment system called the digEplayer. That device has remained mainstay on Alaska Airlines flights, with GeekWire columnist Frank Catalano reviewing the newest version after testing it on a recent flight. Boyer’s company… Read More