Technical Account Manager/Web Developer

Technical Account Manager

thePlatform, the industry-leading provider of broadband video management and publishing solutions, is seeking a Technical Account Manager (TAM). This is a fantastic place to work, and was recently voted top 10 companies to work for in 2012 by Seattle Business Magazine.

thePlatform helps content providers, broadband media sites, and mobile businesses solve their unique media publishing requirements. Our proven media management and publishing technology services scale with our customers’ operations and support their business model with an open, versatile approach to providing an ideal technical solution for their needs. Customers include CNBC, Comcast, Fox Sports Network, NBC Local Media, PBS, Rogers, Time Warner Cable, Liberty Global and numerous others.


We are looking for a unique individual to fill our Technical Account Manager position. This role is very diverse, with the successful applicant being able to perform a variety of tasks that are both technical and social: helping to chart a client’s strategic use of thePlatform’s Media Publishing System, helping customers implement and configure their account, troubleshooting a current implementation, writing small scripts using thePlatform’s SDK, gathering/prioritizing new feature requests, working with customers to understand timelines and setting proper expectations.

Responsibilities:
•Seamless project management through all phases of the customer relationship - coordinating with the customer, account manager, technical resources, and support personnel
•Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
•Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
•Formal Routing of Customer Requests to engineering, sales or support as needed
•Communication to the customer regarding new features and releases of thePlatform services
•Documentation of current customer practices
•Develop and code custom Groovy scripts according to the customers ingest requirements.
•Develop and code custom Java/.NET projects using thePlatform API's to meet various customer application needs.
•Travel: 5-10%

Requirements:
•Energized by making customers happy and successful
•Ability to understand the customer better than they do, to anticipate future needs and help determine the ideal solution for issues
•Phenomenal communication skills are a must for this job
•Steadfast and calm in explosive situations
•Ability to multitask effectively
•3+ years experience in professional services or technical project management
•Experience with a variety of web development technologies such as DHTML, JavaScript, XML, REST and Flash.
•Technical Understanding of Web Services, current trends in the Mobile and Broadband Marketplace

Preferences:
•Knowledge and ability to develop in .Net (C#) or Java
•Experience with ActionScript 3.0
•Experience with Groovy Scripting
•Encoding experience- knowledge of common codecs and transcoding solutions
•Knowledge of DRM and adaptive bitrate technology


thePlatform is a great place to work - we consider our company to be one of the best-kept secrets in town! We take pride in our incredibly bright and driven employees who believe in the importance of having fun while being the best they can be. Our location in downtown Seattle means that the waterfront, biking trails, funky coffee shops and lunch restaurants are mere steps away from our office. We are determined to create an environment where our employees are valued, understand our business goals, and are motivated to provide our customers with the best digital media management services in the industry.

While we enjoy our dynamic work environment and fast-paced culture, we also believe in a healthy work/life balance and varied interests in life. At thePlatform, you will find many cycling enthusiasts, avid runners, passionate climbers and skiers who work hard and play hard – but no one plays as hard as our very own thePlatform soccer team! We have musicians, writers and artists who add a creative and colorful dimension to our enjoyment of the office life. We have true coffee aficionados who embody our city’s coffee culture – not to mention bring wonderful morning aromas into our kitchen. We would love for you to bring your passions to our growing team!

This position will be filled at thePlatform headquarters in Seattle, WA. thePlatform offers competitive compensation and spectacular benefits typically seen only at very large organizations, including free cable, internet and an employee stock purchase plan, due to our company’s association with Comcast. Please visit our Careers page to learn more about our culture and benefits. www.thePlatform.com


TO APPLY: http://newton.newtonsoftware.com/career/SubmitResume.action?id=8acda1103b1c6800013b1fcdc8ab4d3d&source=geekwire

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