Client Service Analyst

Job Title: Client Service Analyst

Are you interested in working for one of fastest growing Internet consulting firms in the country? comScore, rated one of the top 25 global market research firms, is currently looking for a key contributor to join the Ad Networks and Platform Vertical team in Seattle, WA.

Job Title: Client Service Analyst- Media Vertical

Location: Seattle, WA

Reports To: Client Service Sr. Manager


BASIC FUNCTION:

This Analyst will team with senior management to manage comScore’s relationships with clients at top ad networks, platforms, and exchanges, by managing deliveries of comScore data, helping clients gain business value from that data, and preparing and delivering reports and analyses. This person will enable and provide superior client service to these firms including timely and informative responses to client inquiries, product training and support, and demonstrate sensitivity to clients’ business objectives and goals. In addition, this Analyst will analyze comScore data and deliver strategic consulting services and business insights to these clients, with an eye toward expanding revenue opportunities. This position provides growth opportunities for driven, successful individuals.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Deliver exceptional client service support to leading digital advertising technology clients
•Become proficient in comScore AdEffx products and custom market research projects and capabilities
•Support clients with ongoing custom deliveries of comScore data; help clients understand the data and gain business value from it

•Troubleshooting tag-related issues, reporting/delivery discrepancies and implementation concerns
•Incubate new products; help improve and grow them to meet clients’ needs more effectively
•Deliver custom reports and analyses that address clients’ business questions and goals, including conducting industry and web site research, performing data quality assurance checks and investigations, analyzing large amounts of data, researching changes in trends, preparing spreadsheet reports and slide presentations, and presenting findings to existing clients in order to deliver strategic consulting services and business insights
•Help upsell additional services for existing projects as well as new projects to meet client needs


QUALIFICATIONS:

•Degree in quantitative or technical field
•1-3 years of work experience that includes analytical experience
•Strong problem-solving skills
•Proven proficiency with numbers and statistics, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight
•Solid communication skills
•Project management skills, including the abilities to handle multiple projects in a fast-paced environment and work effectively with colleagues and clients in diverse departments, geographic locations, and time zones
•Ability to manage and develop ongoing client relationships
•Ability to operate independently
•Self-motivated, fast learner
•Team player willing to help others
•Strong Excel and PowerPoint skills a plus
•Experience with syndicated data or custom market research, analyzing users’ Internet behavior, consulting, or training customers a plus

Please apply to: https://performancemanager4.successfactors.com/sfcareer/jobreqcareer?jobId=6883&company=comScore&username=

EOE/M/F/V/D