New data from the American Customer Satisfaction Index shows satisfaction with Microsoft software declining slightly this year, falling 1.3 points to a score of 74 on a scale of 100.
The result follows the release of Windows 8 last fall, with a new interface that creates a learning curve for many longtime Windows users. David VanAmburg, director of ACSI, tells ComputerWorld that it’s clear Windows 8 didn’t boost Microsoft’s rating in the way Windows 7 did, but says it’s “perhaps too early to tell” how the new operating system will play out.
By comparison, Windows Vista’s release dropped Microsoft’s customer satisfaction rating to a low of 69 in 2008. The positive response to Windows 7 turned things around for the company, pushing its ASCI score to a peak of 78 in 2011.
Microsoft is planning to release a Windows 8.1 update that addresses some of the criticism of Windows 8, reportedly bringing back a form of the Start button that was previously removed from the traditional desktop.
In other results from the latest ASCI update, customer satisfaction with Apple’s iPhone declined 2 points to 81, although Apple remains well ahead of competitors including Motorola, Nokia, Samsung and HTC. CNet has more on those results.