I spent yesterday afternoon immersed in a modern-day holiday tradition — helping my parents shop for their first smartphones. Three hours after we arrived at the mall, they each walked away with an iPhone 4. But the most interesting part, to me, was my unsuccessful attempt to convince my mom to buy a Windows Phone instead.

Here’s the story: My mom was the key person driving this purchasing decision. At 73 years old, she has become an avid texter, but she has been texting in the style of a teenager circa 2006, using the numerical keypad on her standard-issue cell phone. Not ideal, to say the least. Initially our plan had been to make a more modest upgrade, getting her a simple phone with a slide-out keyboard for texting.

But as we were talking it over the night before, she decided she wanted a smartphone instead. My mom listens to our GeekWire podcast, so she recently heard our 97-year-old Geek of the Week Bill Sleeper pitch the benefits of smartphones for seniors, and that seemed to influence her thinking.

As long as my mom was taking the leap, my dad decided that he would, too.

As first-time smartphone buyers with Windows 7 PCs at home, they were in many ways Microsoft’s perfect target customers. Also, I admit, there was a bit of an ulterior motive behind my Windows Phone pitch. I envisioned doing a series about my mom and her Windows Phone, similar to the Surface Diary in which I persuaded my wife to spend our iPad budget on one of Microsoft’s new tablets.

So after we walked into the first store and put our names in to talk with a sales rep, I went over to the Windows Phone display and showed my mom the new HTC 8X Windows Phone, which is my favorite of the new Windows Phone 8 devices. It’s sleek and light with a colorful, curved backside and a bright screen. I really think this is a nice phone, so it wasn’t tough for me to make the pitch. I showed her the Windows Phone live tiles vs. the comparably boring and static screen on my iPhone.

But as it turned out, it wasn’t much of a pitch, because my mom wasn’t really interested in listening. Her first objection was predictable: She was concerned that it wouldn’t have the apps she would want. (She has been listening to our podcast more closely than I realized.)

Were her concerns about apps valid? I explained that all the basics are there on Windows Phone, and then some. We didn’t discuss this until later, but a good example for my mom is the Kindle app for Windows Phone, letting her access her books if she happened to leave her Kindle at home. On the other hand, I also suggested that my mom use Stitcher to stream her favorite podcasts, rather than download them manually, and that app isn’t available for Windows Phone yet.

But as we talked about it more, the bigger issue for my mom was the familiarity of the iPhone to the people around her. If she needs help figuring something out, she can turn to one of her friends or one of my sister’s kids, who live in the next town over and all use iPhones and Apple devices.

“It’s a known quantity,” she said.

At that point I gave up. As I told my dad, it’s a new spin on the old saying about IBM: Nobody ever got in trouble for letting their parents buy an iPhone. Of course, all of this speaks to the larger challenge that Microsoft faces in the world of smartphones and tablets.

The other hurdle was that the HTC 8X was on sale for $99, but my parents were each able to get an iPhone 4 for free, although they still had to pay sales tax, which added up to about $60 total.

(Side notes for anyone else who does this with your parents: If one of them is a veteran, check with their wireless carrier to see if they can get a discount on their monthly bill. Also, the way the sales reps explain data limits, storage capacity, monthly plans, etc., is still way too complicated, to the point that I felt like I was translating a foreign language. Huge need for improvement here.)

Back at home, this morning, my mom had me show her how to set up her contacts and text with her friends. Since it’s the device I use every day, it was quick and easy for me to walk her through the basics. She has already sent five text messages this morning, and counting.

“I’m so glad we got this!” she said, saying it’s something she’s thankful for today.

Happy Thanksgiving, everybody — no matter which phone you happen to choose.

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  • Guest

    That’s unfortunate, Todd. I hope Microsoft can convince your mother’s friends and relatives and favorite apps’ developers to invest in the Windows Phone ecosystem so as to effect gains in the 50+ demo.

    • Guest

      Why do you hope that instead of hoping that they get the phones they prefer?

      • uxo22

        It doesn’t matter, unless those phones break, they won’t buy another phone for 10 years.

        • Nathan O

          no smartphone has a 10 year life span. Not even the illustrious iPhone

      • trollkjacka$$

        Why do you hope a duopoly reigns instead of more competition? Oh right, because it’s MS on the outside this time…

        • Guest

          I wouldn’t mind a third force, as long as it’s merit based. This doesn’t seem to be the case here. Moreover, MS has the tendency to destroy competition with bullying methods once they get into one of the top contender positions, and I dislike a monopoly even less than a duopoly. Yeah, it’s probably good that MS remains on the outside this time. Ever wondered why so many despise MS nowadays?

          • Guest

            Meant to say “dislike even MORE”. Sorry. LOL

          • Nathan O

            This isn’t the 90’s

  • QQQ

    Weird, both my parents DID get Win8 phones, (the Lumia 920) and now most of my other relatives are wanting one too…

    • Guest

      Yeah, weird.

    • uxo22

      That’s because people tend to go with what everyone else does, not trying to knock them it’s just what people do. People like to have common interest. If you take a baseball team and allow all members to pick a free phone. If the 5 most popular players picked first and they chose WP8, likely the majority of the team will do the same or close to it. It common human behavior.

      • Guest

        I don’t know if it can be dismissed as simple sheeple behavior. Consumers are smarter than that. They often prefer to stay within a rich ecosystem, where neighbors can help, where apps and accessories are available everywhere. As of now, that’s the case for Apple and Android.

        • uxo22

          Okay take this case in point. I wouldn’t call people around you part of the ecosystem, but I’m sure some people will jump on that like a fat dog on a steak. Todd mentioned that his mom wanted to be able to ask questions and relate with people having the same phone. .

          If there was a room of 15 people and 14 had Nokia 920 and one had an iphone 5, and the conversation about phones come up, the person with the iphone will more than likely be out of the conversation. This is not a preferred feeling for the average person. This type of mind set (which is common) in people is normal. I do believe that Todd’s parents were using flip or dumb phones before (I believe so, could be wrong) therefore the ecosystem and apps that you speak of is only familiar to them from people sticking their phone in their faces and saying” look at this”. They would not be “The Smart Consumer” that you portray in your example. They are not savvy enough just yet to be all into the ecosystem and things you explained (not in this case, once again imo.)

          Anyway, not trying to get into too big of a debate, this is just my opinion on the subject. Not trying to sway your opinion one way or the other. Just expressing mine. :)

      • QQQ

        Nope, that is not the case… My other relatives are wanting Windows phones (switching from iPhone and Android) because of the thingts that the Win8 phone can do…

      • http://www.mraresults.com/ Chris Bordeman

        If that’s true, surely Apple and Android benefit from that effect far more than does Microsoft at this point.

  • Wanting the best or the brand

    So they wanted two year old phones instead of buying the latest models. Just shows people that buy iPhones don’t want the best they only want the Apple Logo!

    • Guest

      Should tell you something when the latest W8 models can’t even keep up with 2 year old iPhones. Maybe 1 million apps have something to do with it?

      • Nathan O

        yeah and 30 good ones

    • uxo22

      Todd, good for you and your parents. However, I believe that you said you use iphone everyday. I personally think my mom would have got the same thing I used everyday If I told her that I liked it and had no problems with it. Not saying that they wouldn’t have went with it anyway without any other influence. But I think that this scenario has nothing to do with Microsoft and everything to do with your parents. Just my opinion.

    • guest

      so their definition of best doesn’t match yours, why do you have to be a tool? not everyone is a slave to buying the latest thing like yourself.

      • uxo22

        If they chose an iphone 4 over an iphone 5 their opinion of best doesn’t match yours either. Keep it real!

        • guest

          heard of price? is cost/benefit a hard concept for you?

    • Jeffster

      The phone was FREE. She’s a senior, probably on a limited budget. Why wouldn’t she get a FREE phone?

      • FlogDonkey

        Obviously not that tight of a budget if they’re springing for two smart phones with data plans.

  • Kasper

    So, Microsoft didn’t get the money from this purchase. Other than that, I fail to see how it is bad for Microsoft that a 73-year old and her husband goes for an iPhone. When iPhone is starting to be mainstream even among this generation, a turning point must have been reached.

    • Guest

      Yes, the turning point where Apple became what Microsoft used to be in the late 90’s, the gold standard.

      • Seany K

        Looks like this generation thinks Microsoft is the cool underdog. They don’t remember the days of trying to convince your parents to buy an apple, because it worked more reliably. My parents were always worried they’d be left out of the pc compatible softare world; even though windows computers crashed more and were an all together more frustrating experience. Not sure how Apple started to become uncool with this crowd. Perhaps, ironically, it’s their current ubiquity. But those of us who have been loyal Apple customers for decades no why; and it isn’t because of the logo or it’s relatively new luxery status. For me It’s been the consistantly solid working nature of the product and early on commitment to design. The dull bully Microsoft may now start to be seen as the cool alternative, but I have an attention span long enough to remember.
        When apple fails to release excellent products, that’s when I’ll look elsewhere. Until then, super psyched to have that ecosystem on the side of quality for change.

  • DazzlingD

    Without them admitting to it, how much of it was walking out with a pair of smartphones for almost zero money down compared to paying $198 plus tax?

  • http://twitter.com/Scarlett_Ang Angela Graves

    I really think that the app market is the key for Windows Phones. If they can get more makers of app to make Win apps, then more people will buy them. We have 3 Windows Phones and one Android. My teen son has the Android and the only reason he went with that is Flash and apps.

    • Guest

      The dilemma right now is that app developers are reluctant to make Win apps until more people buy Windows phones. There’s already two ecosystems to make money from and for now most app developers I know simply stick to them.

      • Nathan O

        You’re not wrong but this is why MS has gone with the strategy of a shared kernel between all devices so an app developer can code once and then with just minor tweeks have them work on Win8, Winphone8 and WinRT. Considering how well they do in the desktop OS market this may be a recipe for success. Time will tell

  • dave nowhere

    “…She has already sent five text messages this morning, and counting.”

    I read the article. I understand the reasoning that went on. But, the punch line was the line above. Wow! An iPhone can send text messages! Nirvana.

    I don’t doubt that the iPhone is wonderful for children and retirees. It’s a simple machine that satisfies those looking for immediate and simple gratification. But, my guess is that your mother could have picked up any of two dozen phones (of any operating system) and within an hour been comfortable with them…Sending out her five text messages. The iPhone was a comfortable choice because of Brand familiarity and price wasn’t an issue.

    I live in a mixed-device household (Windows, iOS & Android) and, really, there is very little difference in how they are each used (with the exception of an NFC enabled device); no one has phone-envy for the Other. No one even talks about which operating system is on their phone. Everyone loves their device. Because after an hour of setting it up, it’s personal and wonderful, regardless of Brand or OS.

    • http://geekwire.com Todd Bishop

      I didn’t intend for that to be a punch line or a comment on the iPhone, specifically. Just tying it back to the original purpose of what we did.

    • Guest

      Which just means that on mobile devices the OS itself isn’t really that important anymore. Something MS used to benefit from on PCs in the past. So maybe the strategy to bring the same OS to desktops, tablets and phones is backfiring?

      • LD

        apps, apps, apps.

        MS has effectively done just that with the Win8/Win8RT/WinPhone8 universe. Write once, recompile & use everywhere in the MSFT universe.

        We’ll see if this strategy works over the next year or so. If not, I suspect S. Sinofsky won’t be the last head to roll over in Redmond.

  • Guest

    I really dislike Apple’s walled garden, but when I just look at the two phone images above, I fail to see how the plasticky W8 phone with monotone tile colors appears superior to the iPhone with brushed metal and rich-colored user interface. Let alone that the HTC is $100 MORE than the iPhone. Please just put all your personal bias aside and judge the two phones on general appearance alone.

    • Nathan O

      Not plastic, polycarbonate and it is gorgeous

  • vexorian

    MS having difficult to sale a new product because people are too familiar with the competing product?


    I am not going to say Karma, but… ok, I am saying Karma.

    • RC

      I’m guessing you don’t know what ‘Karma’ means.

      • vexorian

        I am guessing you are an ignoramus in regards of the tech world. It is completely deserved that MS is in this situation. They have enjoyed their PC monopoly and familiarity stopped competitors from gaining market in there. Because all the idiots think PC = windows. So, let MS lose in the mobile market cause all the idiots think smartphone = apple.

        • http://twitter.com/a1rphones Bong Puno

          What a stupid perception, Microsoft windows PC’s remains to be the most productive all around OS…. Been using most every OS but then again you can do a lot of things in windows plus it’s compatible with millions of other devices… so please keep your hate to yourself, at least now microsoft is innovating for good.

  • http://www.christopherbudd.com Christopher Budd

    Once again, good for you for sharing real-world experiences honestly.

    Your experience really does underscore the challenge: apps and familiarity. I hadn’t thought about the importance of peer-assistance before but for regular non-techie users that’s a great point.

    I was listening to a Bartell’s ad on the radio yetserday touting their new offering of printing pictures from your phone wirelessly using their Kodak kiosk. The ad casually mentioned how you can use it by getting their app from iTunes or Google Play. I was struck by how those two app stores (and only those two app stores) are becoming ingrained.

    I’m not hoping for this but it would be very ironic if the Windows Phone were to be the Mac of the mobile world (niche elite market whose users are passionate and willing to endure difficulty getting apps).

  • http://twitter.com/M_Khalilian Michael Khalilian

    The iPhone design looks like one of those leapfrog kids phones compared to Windows Phone.

  • Mark

    It’s very difficult to battle ecosystems and not just a specific phone or OS. Particularly when you misjudge the competition as badly as MS did, take three years to respond, blow even that badly, and then proceed to change operating systems. It’s also sad but predictable that the company’s many haters, who previously argued for “competition” and “choice”, are now ecstatic about the smartphone and tablet market being reduced to two options, one dominant leader and an alternate: Android and iOS. The same haters will say “this time it’s different” and Android is “open”. Uh huh.

  • tk

    While MSFT may never rule the mobile market, the main thing holding it back from gaining any kind of significant marketshare is the app ecosystem. Until there is a perceived/real improvement with the quality of apps for WP, there will be little to no traction for WP in the mobile market. It’s a chicken & egg problem: Consumers won’t purchase WPs until the app ecosystem is comparable to iOS/Android. Developers won’t develop apps until there’s more of market to do so. So there will continue to be this unsteady state of ebb and flow with only incremental gains for MSFT. It’s a shame b/c the WP8 devices are great.

    • LD

      Who knows – maybe now that you can build a W8 app and (mostly) just recompile it, WP8 may yet have a chance at it’s moment in the sun…

  • Werewolf

    Sorry to tell you, bur your parents are smarter than you are. Try comparing the apps available for a Windows Phone with IOS counterparts. Absurd.

    • voleheart

      they look so awesome

  • Betty Kalaski

    Surprise ? Your a journalist and most likely not from the brightest parents. Apple simplifies and dumbs down their products and they sell to the 90% of the population that is just not that smart.

    • http://geekwire.com Todd Bishop

      Thanks, Betty, “your” right — it’s clearly me who doesn’t come from the brightest parents. “Your” obviously a genius, on the other hand.

    • http://www.facebook.com/markwkelly Mark Kelly

      Betty, what a crazy and rude comment.

    • DIAF

      Thanks for this comment. You just helped me to understand why someone created the meme DIAF (die in a fire) because people like you deserve it.

      BTW asshat, if you’re going to insult someone’s intelligence, use a grammar checker along with a spell checker.

  • voleheart

    one sad mom. it is easier to text on a 4.3 inch screen instead of a 3.5 inch screen.

  • Zarniw0Op

    Good choice, iPhones are much better suited to pensioners than Windows Phone

  • storm14k

    These articles never sound realistic and/or contain some very questionable moves for a techie. How does the mother go from T9 texting to knowing she needs particular apps? Is Stitcher the ONLY podcasting app in existence? So there aren’t any others on Windows 8? I just can’t see a techie not trying to check out alternatives.

    Then there’s always the “everyone around uses iPhones and Apple products”. How? Apple holds like barely 10% of the computer market. They never held anything near a majority of the mobile market and you’ll see many more Android devices now days. Yet in this tech bubble Apple is ubiquitous.

    But overall I do think MS has just moved too little too late. This is their 3rd attempt to cut off the oncoming problems and its not going well at all. I admit I thought W8 would do well on tablets at least but for some reason MS just can’t manage to gain mind share. If things keep up at this rate they will have to rush a Windows 9 out the door. And with the change to the W8 interface the old “people will have to learn Linux” FUD goes out the window leaving it as a possibility for OEMs to use it to try and combat slow sales.

    • http://geekwire.com Todd Bishop

      Thanks for the comment. My mom listens to our podcast every week, where we talk a lot about apps and debate the different smartphones, so it wasn’t a surprise for her to be wary of the app situation on Windows Phone. She uses a Kindle and iPod and is relatively savvy about technology, even if she did have a standard cell phone up until yesterday.

      Of course there are podcasting/streaming audio apps on Windows Phone, and I’ve tried some of them, but my personal favorite right now, and one that comes up frequently in conversations with other podcast fans, is Stitcher. I’d like to be able to recommend it to her. It’s not on Windows Phone. Just an example.

  • nealfreeland

    My mom (over 65) saw my HTC 8x and decided to get one, too. It’s a great phone.

  • qube7

    My mom has tried other phones before. We had a hard time looking for a phone that she likes and would want to use. After we gave her the 3GS, she never wanted any other phone. Now she is on iPhone 4. We asked her regarding the difference with the other phones from Nokia, Samsung etc – She replied: “its easy to use”.

  • http://www.mainstreetchatham.com/ JimmyFal

    She is too young to have developed the wisdom about WinPho that will eventually come with age. :)

  • http://www.facebook.com/grapegeek Steve Snyder

    My mother wanted the same phone that I had so that when she has problems I can walk her through it. Simple as that. I’m her phone support person (as well as computers, TV, cable, etc)

  • http://twitter.com/TweetingAC Andrew

    I went through the exact same thing with my mom last week. She’s in her 60’s and was shopping for her first smartphone so she could take pictures of her new grandson and share them easily with friends and family. I met her at the Bellevue Square Apple store where we tested out the iPhone 5 and the iPhone 4S. After half an hour she was already getting pretty good at using apps and typing. She decided she preferred the 5 to the 4S based on being newer and $100 price difference wasn’t a big deal to her since she will have this phone for many years to come. However they were sold out of iPhone 5s at the time. Before leaving the mall I insisted we go downstairs and look at the Windows Phones in the Microsoft store. She wasn’t grasping the live tile interface as easily as she had learned the iPhone’s fixed icons. Similar to Todd’s mom, my mom decided the iPhone was the best fit to be her first smartphone based on ease of use and that other family members had them too. She really likes the size and clarity of my Samsung Galaxy Nexus but I advised her it would have a much steeper learning curve to which she agreed after trying a few typical tasks. She picked up an iPhone 5 at the University Village Apple store last week and now it is her new best friend.

  • http://www.facebook.com/jasondouglasfarris Jason Farris

    My mom got a windows phone. Actually, everyone I know is getting windows phones.

    • meme72

      Are you being ironic or do you work at microsoft where everyone is “getting” WPs as opposed to “buying” them?

      • ratshah

        so if a guy says he is buying a WP he is automatically suspect as either to working for MS or being ironic! what a small narrow mind you have my friend.

    • http://zqp.me/ Brad

      I have actually seen a few people change over lately. 2 people tired of iPhone, 1 droidrager, and 1 first time smartphoner.
      That said there are many more that are sticking with iphone/android.

  • LD

    Just to clarify. Showed my 84-yr.-old Mom my new WP8. She’s only had a feature-phone, never a smartphone of any kind, so not much comparison – but, nonetheless…
    She loved it and was websurfing and sending emails to her friends within 5 min. Also hinted she wanted one for Christmas…
    … it’s all in what you’re used to, apparently. Starting from scratch, anything looks better than the old feature-phone UIs.

    • Guest

      “anything looks better than the old feature-phone UIs”, even WP8 ….. is not a valid strategy for success.

  • machz06

    I thought I was the target demographic for a Windows Phone. We have several networked W7 computers, our home server runs on WHS, we use Windows Media Center with our cable card tuner, and we also have an Xbox. I just assumed WP8 would integrate beautifully with our Windows ecosystem. One concern was the wimpy hardware that the previous incarnation was offered on. So when the 8X was introduced I was excited to use my upgrade with Verizon, which coincidentally was coming due when the 8X would be available. Alas, only days before the upgrade, I stumble across news of the Droid DNA with its crazy 1080P display and quad-core processor for the same price as the 8X. The 8X just didn’t look like a good value (for the two year commitment) at that point. I tried to justify the 8X over the DNA by browsing through the WP8 website hoping to discover the killer integration it would provide that I had previously just assumed was built in. Much to my surprise I didn’t see any “must have” WP8 differentiation from Android that would overcome the hardware/price gap.

    So here I am with my Droid DNA after planning to buy a Windows phone for months. I assume WP8 is not being introduced on the bleeding edge hardware because its development cycle, relative to integration with the hardware, is one cycle behind Android? Just disappointed that a company as large and capable as MS was not able to get their flagship product on flagship hardware or, at least priced appropriately.

  • ER

    Ah the irony. I guess you’re the one person who missed the Samsung Galaxy iPhone ad (http://www.youtube.com/watch?v=nf5-Prx19ZM).

  • Allen

    So Samsung got it right— iPhones are for old people.

  • jbelkin

    MS should at least be commended for not copying Apple like Android’s weak 2006 iphone OS they cribbed (of course, it looks AND runs like a 2006 mobile OS) but just eing different for the sake of being different doesn’t mean much … the OS look has already been rejected TWICE – Win mobile 7 and Kin – only MS would try for a third time that consumers already rejected. And yea, Android’s only attribute is that it looks good enough like IOS and for short attention spanners and those on a budget, there’s a “new” Android phone every 3 weeks. For those who believe that a rock solid professional OS with the easiest ecosystem, UI and design, there is only 1 choice – the iphone. That is why Apple makes nearly 90% of the profits in the smartphone market and have nearly 70% internet users share of all mobile devices. You get what you pay for – the iphone is an internet connected device, the others – nice cheap smartphones for phone calls, texting and a few apps – different needs for different people. Just as this guys mom knew what she wanted and got it up and running in minutes. Other phones clearly don’t deliver the useability of an iphone but that’s fine – you need budget phones and phones that don’t surf the internet much – that’s why android phones are free – you get what you pay for.

  • Gidget

    Nothing against your mom for wanting the iPhone but I do have to say, it doesn’t sound like any of you really gave the WP a chance. My husband, myself and both of our daughters have been iPhone users for years and were about to buy iPhone 5’s when we first heard about WP phone and the coming WP8. (This was back in September.) We started researching Windows Phones and although we were not impressed with the older models, we were certainly intrigued with the upcoming (now released) HTC 8x and Lumia phones. In the end we all decided on Lumia 822’s and are very, VERY happy with them.
    No, there aren’t a million apps available like for there are for Droid and iOS but let’s ask ourselves the HARD question here, the question most iSheep don’t want to ask themselves …. how many of those apps are utilitarian as opposed to just “fun”? Seriously, how many fart, burp and flashlight apps does one really “need”? We have obtained all of the best apps, have linked our iTunes accounts to our WP and can listen to all of our music, we have Microsoft Office, Power Point, the BEST phone camera available on the market, the live tiles are cool as hell, a family room with schedules and pictures and messages and reminders, dedicated just to us (show me THAT on an iPhone or Droid!), WIRELESS charging capability …. just to name a small fraction of the great things about WP.

    Did I mention they come UNLOCKED? Oh, nothing.
    They have an expandable memory and replaceable battery. The screen is made of Gorilla glass. Indestructable? No. A hell of a lot more durable than the iPhone? You’d better believe it! I dropped my iPhone 4 ONCE …. (on a linoleum floor!), and it busted.

    Our only complaint so far isn’t about a lack of apps, but a lack of accessories. We’re having the hardest time finding cases and and cables and such. But it’s coming. Slowly, but surely.
    And before anyone says anything, no, I don’t work for Nokia, Microsoft or any of the companies involved in advertising for WP8. I’m just a consumer that took a leap of faith … and I couldn’t be happier.

  • abhishek

    i have more reasons why one shouldnt buy windows phone, >>

    >> windows phone doesnt do what the most basic cellphone models does. i.e one cannot access/browse files on windowsphone by directly connecting it to PC. for this zune is needed. which i dont think is user friendly.

    >>there is no filesystem visible to user on windowsphone. so one cannot access/browse files on windows phone as easily as on other operating systems. if anyone wants to view a file one has to open the related application. which sucks.

    >>windowsphone only supports few file formats . so if a friend shares an unsupported file , it cannot be viewed/played. moreover it will be visible when looking for it later on.

    >>depends too much on cloud and almost totally ignores non-cloud operations/accesses. files cannot be download on to windowsphone . even if one succeeds in downloading , the downloads can only be supported formats , otherwise files cannot be downloaded. and after downloading supported formats, they cannot be viewed or browsed on phone normally. it needs a separate external application. ex: if a pdf file is downloaded then adobe or any related software is needed. and if it is viewable with ext soft , one cannot share it via bluetooth or on cloud.

    >>bluetooth sucks. it doesnt work as efficiently as it should have been. bluetooth
    will be ‘on’ only when the bluetooth app is being used. multiple file transfer or transfering file by queueing is not possible. another big minus. if one tries to go out of bluetooth app then filestransfers stops.

    >>no external data card support for many phone models

    >>for some reason the size of operating system seem to be increasing as the phone is being used. so if the phone has limited memory size then one cannot save much data on phone as OS keeps on increasing its size.

    >>if anyone wants to add/install applications from outside or by transfering
    to phone , it will not work , most possible error it show is that the file is unsupported. one can only get apps from windows marketplace.

    my advice to the ones who are looking to buy a windows phone ….. “don’t
    even think about it” , “just go for android” , “even with some problems android is far better than windowsphone”

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