Xbox Live offers a Cloud Saved Games feature that allows gamers to store saved games on Xbox Live servers and continue playing a game on a different console. That service went down this past weekend but as of today, Microsoft’s Larry Hyrb blogged that Xbox has fixed the problem and is offering a free one-month extension to the Xbox Live Gold members who were impacted.
Frustrated users don’t need to take any action for the free month because Xbox knows “exactly who was affected.” Here’s a note from Alex Garden, Xbox Live general manager:
We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.
As always, I welcome your feedback. Game on!
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE
Previously on GeekWire: Microsoft brings first game with Xbox Live achievements to iOS with Wordament
Reach staff reporter Taylor Soper at firstname.lastname@example.org or on Twitter @Taylor_Soper