We lost connectivity to Google’s Gmail about 15 minutes ago, and hundreds of users of the service are turning to Twitter to complain of an outage. We’ve reached out to Google — via Twitter since we are users of Gmail and can’t email at the moment.

It’s unclear how widespread the problems are at the moment, and when I floated the issue on Twitter a few moments ago, some others said they were experiencing problems, while other said it was working just fine for them. We’ll monitor this going forward, and update as we hear more.

The issue appears to go beyond Seattle, with San Francisco area technology writers Eric Eldon and Brad Stone experiencing problems as well. In Seattle, SimplyMeasured co-founder Aviel Ginzburg is about at his limit.

“Alright Gmail. I’m about 5 minutes from resorting to cannibalism. If this happens, it’s entirely on you guys,” he writes in a Tweet. Here’s some more of the reaction we’ve been tracking:


As of 9:42 a.m., Google posted this message on its App Status Dashboard.

“We’re investigating reports of an issue with Google Mail. We will provide more information shortly.”

Gmail is one of the most popular Web-based email products, with more than 350 million users worldwide.

UPDATE: As of about 10:35 a.m., service had returned for me. Is Gmail back for you?

UPDATE: As of 10:46 a.m., Google posted this message saying that service had been restored:

The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Comments

  • http://www.intrinsicstrategy.com/ FrankCatalano

    It definitely varies. I just lost Gmail through Google Apps, but consumer Gmail still works. And the loss of Google Apps Gmail started about 15 minutes after others reported losing it.

    Here I had been singing the praises of the reliability of Google Apps’ Gmail as I migrated my professional email from GoDaddy hosting this weekend (after many problems with GoDaddy email hosting in the past four months following nearly four years of reliable service). Hope I didn’t praise too soon.

  • Guest

    Thank you to Google for acknowledging the problem adroitly and engaging its customer base. Although we would have preferred to see a multiplatform social approach (Twitter, Facebook, Google+, and Pinterest), updating the App Status Dashboard is acceptable.

  • Mike Mathieu

    I just got my GeekWire update through Google Apps gmail, and saw this article. :)

  • Sssmja

    Amazing how much people “bitch” about a service that is provided for no cost and very little advertising real esate.

    • http://twitter.com/locuslingua Jeremy Irish

      Why is this amazing? People complain when something doesn’t work, regardless of how much it cost them. It is simple human behavior.

    • http://www.christopherbudd.com Christopher Budd

      I have to wonder how long it is before people start calling 911 when things like Twitter and GMail are down, like they do when the cable goes out.

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