Angry shopper sues Amazon over data theft at Zappos.com

Just three days after online shoe retailer Zappos.com suffered a serious data breach, a Texas woman has sued Amazon.com over the matter. Bloomberg News reports that Amazon, which owns Zappos, violated “consumer credit laws by failing to protect her personal information.”

Zappos CEO Tony Hsieh wrote a message to customers earlier this week explaining the hacking attack, and asking customers to reset their passwords. He wrote:

We are writing to let you know that there may have been illegal and unauthorized access to some of your customer account information on Zappos.com, including one or more of the following: your name, e-mail address, billing and shipping addresses, phone number, the last four digits of your credit card number (the standard information you find on receipts), and/or your cryptographically scrambled password (but not your actual password).

Stevens is seeking class-action status for the suit.

Here’s the full suit, as originally posted by paidContent.org.

Zappos class action

  • Ray Burt

    And people think our legal system isn’t out of control?  This is embarrassing.

  • Guest

    I say they release the other 12 digits of her credit card number!!! Then she’ll actually have something to sue over.

  • MS

    Pretty sad.  Zappos did everything right.  They protected her credit card number, scrambled her password AND notified quickly on breach.  Now some attorney who wants to collect a large legal fee has decided to punish Zappos.

    • Guest

      I believe tht this is a frivolous lawsuit, but to be clear she’s not suing about her credit card number or password, she’s suing because she claims her personal information was not protected – i.e. her name, address etc. Amazon/Zappos will have to show that PCI data security standards were properly implemented in order to throw this suit out. Knowing Amazon I am sure PCI was implemented adequately.

      • Ray Burt

        I bet dollars to doughnuts she is suing because an opportunistic lawyer encouraged her to….with $$$$ dancing in her (and the lawyer’s) eyes.  Caveat:  I am not in any way related to Zappos or Amazon.