Video: Meet a few customers who love AT&T’s network

You’ve heard the horror stories of AT&T’s network, with customers complaining about dropped calls and poor connectivity.

In fact, a prominent Seattle venture capitalist told me earlier this week that he can’t wait until November when his AT&T contract expires, so he can run out and get a new iPhone 4S on Verizon.

But maybe that venture capitalist is a true outlier, and there really are a lot more people who feel this way about AT&T’s network:


AT&T said today that it has already activated more than one million iPhone 4s devices, the most successful iPhone launch since the company gained access to the device in 2007. Consumers have more choices than ever when it comes to the iPhone, since Verizon and Sprint also launched the 4S earlier this month.

And the AT&T iPhone does have two distinct advantages, allowing simultaneous use of data and voice and support for the HSPA+ mobile broadband.

“It’s no surprise that customers are clamoring for iPhone 4S and they want it to run on a network that lets them download twice as fast as competitors’,” said Ralph de la Vega, President and CEO of AT&T Mobility and Consumer Markets, in a press release.

What do you think? If you’re an iPhone customer, are you sticking with AT&T? Or, do you plan to switch to one of the other networks or another device completely?

Previously on GeekWire: Poll: Will you buy an iPhone 4SChart: The best (and worst) wireless carriers in Seattle

  • Shaun_H

    I have been with AT&T since before they became Cingular and back to AT&T. Every time my contract nears expiration, I promise myself that I’m going to switch carriers because of one reason or another – including dropped calls and slow data connection. Even this year, my contract expired in January and I waited for the new iPhone to come out before signing another 2 years somewhere. I once again caved to the slightly cheaper monthly bill I get with AT&T, as opposed to other carriers. In addition, I’m grandfathered in to unlimited data which I would lose elsewhere – this is not critical now but I feel it will be as we become more dependent on our phones to accomplish everything – the apps I use are becoming more data dependent; requiring increasing network access (data transfer). So, yes, I am one of the many “battered wives” who can’t seem to break away. However, you can go to Verizon’s forums and read similar complaints. So is there really a superior carrier? My phone works throughout my home and at my work – that’s the important thing.

    Side note: my call clarity seems to have improved with the 4S over my previous 3G.

  • Anonymous

    I’ve been with AT&T since the first iPhone was launched and have been consistently disappointed with the coverage in Seattle.  Early on, AT&T’s infrastructure couldn’t keep up with the surge of data usage from iPhone customers.  In the past year and a half data service has been much better but voice coverage was still really weak.  I consistently drop calls whenever I drive by Husky Stadium to the point that I have to warn people I am talking to that I might lose them as I approach that stretch of road. 

    I have always blamed AT&T for the dropped calls, but since upgrading to the iPhone 4S I haven’t had any problems.  Perhaps Apple was more responsible for the connectivity issues than I previously thought.