Verizon Wireless sparked outrage this week with a plan to charge customers $2 when they pay their bills by credit card via phone or online each month, rather than setting up automated monthly billing.

There was so much outrage, in fact, that the company has now changed its mind.

Here’s the full statement, released a few minutes ago by a Verizon Wireless representative.

Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.

The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

Like what you're reading? Subscribe to GeekWire's free newsletters to catch every headline


  • Thomas A. B. Johnson

    Would the change in billing and payment changed the contract so that millions of customers could have walked their contracts? Seems to me that someone figured out that Sprint was readying a “Move your CDMA Verizon iPhone for less and get unlimited data” campaign.

  • Anonymous

    I wonder what genius at VZ thought they wouldn’t get a lot of heat over this one?  I would expect this from the clowns at Comcast, not Verizon.

  • Guest

    Congratulations to the masses of Verizon customers who effected this change! This is a fitting end to 2011, a year that saw rebellious militants toppling oppressive regimes the world over.

    Thank you.

  • John Klimczak

    First  Bank { Fraud } of America now Verizon these gaint’s have to learn we aren’t going to stand for this anymore , You can “YELL” out the window for me if you want me to pay my last bill after trying that again…..Verizon ! 

Job Listings on GeekWork