Verizon Wireless sparked outrage this week with a plan to charge customers $2 when they pay their bills by credit card via phone or online each month, rather than setting up automated monthly billing.
There was so much outrage, in fact, that the company has now changed its mind.
Here’s the full statement, released a few minutes ago by a Verizon Wireless representative.
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.