Redfin won kudos from some home shoppers earlier this week when it launched a new service called Scouting Report that provides vital statistics on more than one million real estate agents across the country. But the new service is already encountering some set backs, with the Seattle online real estate brokerage suspending the service in two markets where it does business.
Redfin has suspended service in Washington D.C. pending a review from the company’s MLS data provider, Metropolitan Regional Information Systems. It has also temporarily suspended the service in Phoenix, Arizona due to a software glitch.
Redfin CEO Glenn Kelman wrote on the company’s Web site today:
“There has been no known violation of MRIS data-sharing rules, but our initial partner agreement required us to notify MRIS in advance of material changes to the website, which we failed to do. Since signing the agreement in 2007, we have never submitted site upgrades or mobile tools to MRIS for advance review, but the changes represented by the Scouting Report are, from MRIS’s perspective, more material. We expect to restore full access to the Scouting Report once the MRIS review is complete. Thanks for your patience.
In Phoenix, Redfin said that it does not properly identify brokerages for at least 5 percent of real estate agents in the directory. “We hope to fix the problem in the next 24 hours, but won’t allow the public to access Scouting Report until then,” Kelman wrote.
The Scouting Report service — which provides consumers with agent information such number of homes sold; the average number of price drops for each home sold and the median sales price — was not made available in Seattle area due to restrictions from the Northwest Multiple Listing Service.