My wife just tried to log on to her Hotmail account, but no dice. A few minutes later a GeekWire reader sent me an email — not from their Hotmail account obviously — indicating an outage at both MSN and Hotmail.

It is unclear how widespread the problem is, but Twitter is erupting with a stream of users complaining about the outage.

Let us know if you are having problems, and if there’s a potential fix. We are reaching out to Microsoft to check on what the issue is.

The company just posted this message on Twitter about the outage:

We’re aware of an outage impacting Hotmail, SkyDrive, and our other properties. We are actively working to resolve this issue. More to come.

MSN also confirmed the outage in a Tweet.

We’re currently experiencing an outage at www.msn.com We’re aware of the issue and working to resolve it. Thanks for your patience.

This is the second high-profile outage for Microsoft’s cloud-based services in the past month, following an outage of Office 365 last month. (In fact, one reader says Office 365 also is out tonight. Let us know if you’re experiencing problems with that service).

Not a good day for Microsoft’s cloud services.

Update 9:45 p.m.: In a blog post, Microsoft says that it has restored service to Hotmail and SkyDrive users.

We believe we have restored service for all customers at this time. We will continue our investigation into the root cause of these issues and post an update following our investigation. Again we appreciate your patience and apologize for the inconvenience.

Update 10:40 p.m.: Microsoft issued this message on its Hotmail Twitter account about 15 minutes ago.

We’re rolling out a fix that we believe will resolve issues with Hotmail, SkyDrive, and our other Live properties. Thanks for your patience!

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Comments

  • Nonya

    mine and my 10 other friends too!

    • johnhcook

      My wife just to into her account on Hotmail, but MSN still appears to be messed up.

  • LerchusMaximus

    Woot… Guess I should’ve checked here first before troubleshooting my network and b**ching out my ISP…

  • Anonymous

    Looks like it is back up now.

    • johnhcook

      Hotmail is working for us, but MSN is still down. Also, still hearing that Office 365 is down too. 

    • Jannetie

      Both are still down for me, time 1:52 am, 9 Sept.

  • Goyuot

    mine out too…in canada…shit no hotmail

  • Bill T

    I’m still unable to access my email.

  • Egahpss

    Mine’s not working. I keep getting Frontier instead of MSN

  • Dee

    down for me – Server not found
           
              Firefox can’t find the server at mail.live.com.

  • Geaatl

    Bullfeathers on the restoring service.  This is 3 afters after they claim a fix and it is completely down.

  • Dave

    I can’t access Hotmail or MSN either. Appears to be a DNS failure.

    • Guest

      Nothing to do with DNS, try http://65.55.72.135/

    • Anonymous

      Can’t be a DNS error. That is your ISP if you have a DNS error.

  • Moondaughter72

    I just tried to log in to my.msn.com … AGAIN!!! No dice, and I’m a mac user – was able to log in earlier today but NOT this evening.

  • Moondaughter72

    I just tried to log in to my.msn.com … AGAIN!!! No dice, and I’m a mac user – was able to log in earlier today but NOT this evening.

  • Mcgretzinger

    They have not restored service.

  • Mcgretzinger

    They have not restored service.

  • NATASHA

    I can not connect to MSN or Live Mail. In addition, my Outlook is acting out when trying to download messages via Outlook Connector. I have had issues with Outlook – hundreds of messages keep downloading over and over again – I have close to 4,000 emails in my inbox and both Microsoft and Verizon have yet to address the problem. They have yet to get someone from advanced support to call me. This after having spent almost 10 hours on the phone with 4 different individuals from frontline – to 2nd level support. I am furious at the fact that for a third day today I have yet to get any of email accounts to work and on top of that MSN – HOTMAIL, LIVE MAIL ARE ALSO DOWN TODAY….THIS IS ABSOLUTELY RIDICULOUS.

    • Anonymous

      Why not use the Hotmail web interface? You can customize it to look and act almost like Outlook.

  • http://www.adminnation.com Bran0923

    I live in Madison WI, and still down.  Thinking DNS issue now, they must be switch over stuff. 

    • Guest

      I’m in Madison too! That’s odd. Small world.

    • Guest

      Still nothing.

    • Anonymous

      If you had a DNS error that is a ISP issue. Use Geo IP Locator Chrome Extension to get the exact internet address for the server.

  • Anonymous

    I can’t log in either! However, it was working great all day except for about the past 3 hours.

  • http://www.adminnation.com Bran0923

    Seems like hosted exchange is down too.  Can’t access my email at http://portail.microsoftonline.com/

  • Gundolf

    neither MSN nor Hotmail is working for me at the moment

  • B_A_J_K_

    Still no access to hotmail….

  • Masha

    I also can’t access hotmail :(

  • Anonymous

    I was able to log in now.

    • Anonymous

      I spoke too soon! I WAS able to log in, but I just tried again and couldn’t.

      • Anonymous

        Then why would log out then?

  • Anonymous

    I was able to log in now.

  • Micha Brans

    From The Netherlands, also here nothing is working.
    Could this be caused by the major power outage in part of the U.S.?

    • http://twitter.com/promisska alain neuymina

       in Russia doesnt work too..

    • Anonymous

      MSN and Hotmail servers are in Redmond, WA. That is Microsoft’s headquarters.

  • Micha Brans

    From The Netherlands, also here nothing is working.
    Could this be caused by the major power outage in part of the U.S.?

  • Johnasdas

    it works now!! im in los angeles cali. theres a power outage like massive southern cali and arizona idk if that has something to do with it, is MSN based there?

    • Anonymous

      Not that I know of, because I just used Site Geo IP Locator (The Chrome Extension), and it says that MSN and Hotmail servers are based in Redmond, WA, which is Microsoft’s headquarters.

  • Johnasdas

    it works now!! im in los angeles cali. theres a power outage like massive southern cali and arizona idk if that has something to do with it, is MSN based there?

  • Kathyvdoorn

    not able to access hotmail either.  it’s not fixed!

  • Someone

    Office365 *is* affected – my work lost connectivity.

  • Gdtanner17

    Indiana, still down, switching to gmail as soon as I can

  • http://www.alwaysbeshipping.com Tom Leung

    Geekwire geographic coverage is impressive.

  • Camorrisson

    Lies. Hotmail is still down for me.

  • Jannetie

    OK, it’s 1:50 am and I can’t access either my hotmail or my msn addresses.

  • Jannetie

    It’s 1:55 AM, NY, still can’t access mail – now I can’t even get the sign in page to open.

  • Stunny

    still not able to login into msn email account MI

  • Jannetie

    2:15, still can’t sign in.

  • Jimmy L

    Athens, Greece 09:15 local time (GMT +2) and hotmail still down.

  • Britcat

    Still no hotmail – and another friend in a different country has the same problem

  • Celinabledowska

    still nothing from Hotmail in Norfolk UK @ 07.29am.  Frustrating doesn’t begin to explain how I feel.

  • Masha

    Masha from Bosnia and Herzegovina, just logged on Hotmail and read my mails ! :)

    • Micha Brans

      Here in The Netherlands now also everything seems to work again.
      Lets’s hope it stays that way…

  • Britcat

    Just got back on a few mins ago!

  • Jannetie

    Finally back on about 4 AM, NY State

  • Thomas R.

    Unrelated but really cool to see all the updates from around the country/world. Congrats Geekwire on the global reach!

  • Ray Burt

    Power back on in San Diego!

  • Guest

    Working for me. Ontario, Canada.

  • Jmarietta

    email me to find out about google apps cloud computing 99.9 % uptime. jmarietta@tkimail.com

  • AnnABCW

    Well here it is 09/10/2011 again!  Access was fine until today.

  • Habukkuk

    From Washington state. Msn has been malfunctioning suddenly since Thursday night. No issues resolved as of yet.

  • Anonymous

    I heard about this the other day, but It did not impact me from what I see.

  • ROBERTABILD

    I cannot get access to hotmail for over a week?!10/1/11

  • Caroline Kane

    Sunday 2nd October 2011 – been trying to access hotmail for the last week and still no go.  When are they going to rectify???  Very disruptive to all facets of life.  Hope they fix properly soon.

  • Bellomondo

    Hotmail & Windows Live: Server is Down for 2 days now.  Cannot access their sites Period.
    Some websites claim that they are  “UP”……but if not for all then they are NOT “UP”…they are “DOWN”.  I am in CALIFORNIA southern that is.

  • Run Jump Fly

    Hotmail account is Blocked.

  • Run Jump Fly

    December 14,2011 New York City Area. Hotmail account blocked.
    It is requesting the following:
    HOTMAIL MALFUNCTION QUESTIONSWhat was the subject line of some of the email messages you’ve recently sent? (Enter one subject line per text box.):Name some of the folders you’ve created. Don’t use default folders such as Junk, Drafts, and Sent. (Enter one folder name per text box.):What are the email addresses of some of the contacts you’ve recently sent mail to? (Enter one email address per text box.):Billing informationLast five digits of the Xbox LIVE or Zune pre-paid card number:Name as it appears on credit card:Last four digits of the credit card number:Credit card expiration date:

    • Anonymous

      I had this too, and mine was working fine at lunch, CST.  Came home went to login and got the blocked message something about spamming, was able to recover, doesn’t look like anything  was accessed nor was the old password changed.  Nothing in my outbox/sent, asked some contacts if they’d been getting spam from me, no.  My password or rather old password was one that only I and possibly the people at Microsoft knew, but nobody else, not even my wife, I’ve been looking to see if maybe this is something on their end, as I don’t think anything’s been compromised, and there are a lot of people, starting to crop up here and there with the same issues.  I think there’s something rotten at Microsoft and they’re trying to squash it, I even got hung up on by a CSR I managed to get on the phone.

  • LiveOne12

    San Antonio, and stilldown.

  • Texan

    I’m in Texas. It’s down here.

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